When I arrived I reported that the tire light came on. After waiting over 2 hrs for an oil change? the car was ready. As I drove out the driveway, the tire light was still on. Obviously no one cared to look at it. After another hr, it was determined that it was a fuse (?) needed replacement for a mere $300. Also, which I haven’t yet had a chance to check, but one of my back-up tail lights was put. I did not mention that to service rep as I forgot. Do much for checking the vehicle. I am extremely disappointed with the service, or lack thereof, provided.
2/13/2026
D.J.C. Health. VERIFIED CUSTOMER
Okay I have no complaints about the employee for the service.
2/13/2026
Linda H. VERIFIED CUSTOMER
I will always buy Lexus, because of the product and because of the top-shelf service.
2/13/2026
Broroniae B. VERIFIED CUSTOMER
Luis was very professional and informative
2/13/2026
Armine Y. VERIFIED CUSTOMER
I needed a a loaner. I reserved one. MJ was my provider he didn't see my loaner reservation and didn't have a loaner However he got my oil change done in record time.
2/13/2026
Barbara H. VERIFIED CUSTOMER
Omar was great!
2/13/2026
Pamella W. VERIFIED CUSTOMER
The work was excellent. The wait time was reasonable. I was very satisfied.
2/13/2026
Lee J. VERIFIED CUSTOMER
Chauncey is the best!!!
2/12/2026
Denise R. VERIFIED CUSTOMER
Chauncey was very professional and courteous. He got my car promptly in and advised me on repairs. I appreciate that he honored the prices I had previously received. He kept me posted on progress while I had the loaner. Great job!
2/12/2026
Thomas J. VERIFIED CUSTOMER
Excellent service manager
2/12/2026
Marielle C. VERIFIED CUSTOMER
Adrian was great! Very much appreciated his attentive service!
2/12/2026
Roger F. VERIFIED CUSTOMER
Very efficient
2/12/2026
Shirley S. VERIFIED CUSTOMER
Shedrick did a good job explaining what needed to be done to my car.
2/12/2026
Malucci J. VERIFIED CUSTOMER
Wendy Fermin provided top-notch customer service from start to finish. She answered all of my questions and addressed every concern with patience and professionalism. Her communication was clear, and she made sure I understood everything about my car service appointment. What could have been a stressful experience turned out to be smooth and hassle-free because of her. I truly appreciate her support and would highly recommend her to anyone needing assistance.
2/12/2026
Alan G. VERIFIED CUSTOMER
It took almost 22 minutes to get in the door to see my service advisor. Once I saw Mike Williams he handled my 5000 mile service quite well and got my car in and out in an hour and a half and he was very pleasant to deal with
2/12/2026
Paula B. VERIFIED CUSTOMER
Very helpful & knowledgeable.
2/12/2026
Scott P. VERIFIED CUSTOMER
Something bad is going on at JM Lexus in Margate. The level of service was terrible. I had an appointment I had to wait. I was being ignored and I had to proactively go to the service agent to help. He did fast track, but there’s no excuse. JM Lexus used to be top notch frankly I don’t think I’ll come back and we’ve purchased over 20 cars there so we will go elsewhere to purchase our cars as well as having the service you need to fix this!
2/12/2026
Emma E. VERIFIED CUSTOMER
Mr Juan is amazing!! Thanks so much
2/12/2026
Armando P. VERIFIED CUSTOMER
Wendy was great ????
2/12/2026
Diane D. VERIFIED CUSTOMER
Omar is a wonderful,friendly and polite person. He's very helpful and answers all my questions to my satisfaction. I enjoy working with him.