second time having the luck to get Delilah. what a true gem and asset for JM LEXUS. SHE ROCKS. GIVE THAT GIRL A RAISE
2/18/2026
Sonia W. VERIFIED CUSTOMER
Mr Allen very professional and thorough. I was treated with respect and a smile. I will always ask for him to help with my business
2/18/2026
Susan K. VERIFIED CUSTOMER
Service was done a timely manner. Luis was very personable. Next time I come I’ll request him.
2/18/2026
Micson B. VERIFIED CUSTOMER
Satisfied
2/18/2026
Claudette G. VERIFIED CUSTOMER
Chauncey was kind and informative
Met him for the first time and was impressed he wil be my new service adviser.
2/18/2026
Jack K. VERIFIED CUSTOMER
My one issue would be why do you wait till 20,000 miles to rotate the tires?The car has 15,000 miles, you have the car in the shop with 15,000 miles, it should’ve been done then.
2/18/2026
Stephen C. VERIFIED CUSTOMER
Everything was perfect. Mike was excellent
2/18/2026
Kessey E. VERIFIED CUSTOMER
Justin was absolutely AMAZING! I was on a very tight schedule and He went above and beyond to make sure I left on time. He was professional, attentive and personable. GREAT EXPERIENCE!
2/18/2026
Ed K. VERIFIED CUSTOMER
Justin did a great job he listened to our issues and got them resolved
He is the best service representative. I would hire him if I had company
Justin deserves A raise for his high quality customer service.
2/18/2026
Sadia K. VERIFIED CUSTOMER
Delilah was the best ! My customer experience went above and beyond.
2/18/2026
Sidney R. VERIFIED CUSTOMER
Ok
Really appreciate the loaner car while our Lexus was being worked on
2/18/2026
Yolanda J. VERIFIED CUSTOMER
Always a pleasure to work with Joseph
2/18/2026
Timothy T. VERIFIED CUSTOMER
Wendy was amazing
2/18/2026
Monica C. VERIFIED CUSTOMER
He performed well, was very competent and it was a pleasure to interact
with him
2/18/2026
Marylin M. VERIFIED CUSTOMER
I sat for 2 hours and not a single person came to see me. Finally I went looking for help. I was not treated nicely. It was not a good feeling. Shame on your staff treating a 79 year old woman this way.
2/18/2026
Kenneth N. VERIFIED CUSTOMER
MJ was great!!
2/18/2026
Trika G. VERIFIED CUSTOMER
I appreciate how thorough Maico is in providing me all of the information so I can make an informed decision for the the best service for my vehicle.
2/17/2026
Angelo G. VERIFIED CUSTOMER
Very professional service by Luis. Thanks
2/17/2026
Francesca P. VERIFIED CUSTOMER
My car was not washed. I was expecting my car to be washed.
2/17/2026
Michelle B. VERIFIED CUSTOMER
Wendy was awesome. Something has to be done about scheduling. We has a 10 am apt should have taken 1-1.5 hours. We did not leave until 1 pm. Car wasn’t completed until 12:30 and it took over 20 minutes after we checked out to receive our car. I’m used to much promoter service and after checking out the car is usually waiting for me. Rarely do I wait even 5 minutes. The car wash was also broken.