Joe was excellent. He elucidated the details of the service as well as the inclusions. I believe Joe managed my service with the highest level of care and promptness, fulfilling his commitments. Well done.
1/16/2026
Francine B. VERIFIED CUSTOMER
Joe was extremely patient, courteous, and extremely helpful.
1/16/2026
Donna R. VERIFIED CUSTOMER
My car service hasn’t been completed yet.
1/16/2026
Venky G. VERIFIED CUSTOMER
Joe S is knowledgeable, trustworthy and customer oriented. As always, he explained the work done on my car clearly and took care of the issues I brought up.
1/15/2026
Joseph J. VERIFIED CUSTOMER
Good service !!!!!!
1/15/2026
Karen B. VERIFIED CUSTOMER
I specifically asked them to check my wipers. I was told that they always check the wipers. Yet my wipers are not wiping properly. I would’ve thought that they would’ve been changed or I would’ve been informed.
I think the service a JM Lexus has gone down significantly. I’ve been with JM Lexus for the last 10 or 11 years. I’m on my third Lexus vehicle and I am thinking very strongly of switching to another vehicle that is not Lexus.
1/15/2026
Olcay B. VERIFIED CUSTOMER
My services rendered by Maico was excellent ????
1/15/2026
Howard K. VERIFIED CUSTOMER
The service advisor was very nice and professional. I find dealer service very time consuming and therefore I primarily use a local mechanic to service my vehicle. I also find dealers do suggest a good deal of unnecessary maintenance and generally charge too much.
1/15/2026
Linda F. VERIFIED CUSTOMER
As always, John Nehar has again been on point from beginning to end of service. He is prompt,on point, and provides excellent with clarity and honesty. Without a doubt, he is as asset to the JM family.
1/15/2026
William Z. VERIFIED CUSTOMER
Process was very satisfying
1/15/2026
Rosa A. VERIFIED CUSTOMER
Yes take care of my issues and kept me updated. Issue did escalate due to how long it was taking to get my vehicle service done but I understood why. Appreciate his honesty
1/15/2026
Gary K. VERIFIED CUSTOMER
Adrian did a fantastic job. It was smooth and easy.
1/15/2026
Alex C. VERIFIED CUSTOMER
Very professional
1/15/2026
Tai L. VERIFIED CUSTOMER
Sam took great care of me
1/15/2026
Daria A. VERIFIED CUSTOMER
Daniel is organized, competent and personable A plus
1/15/2026
Carole K. VERIFIED CUSTOMER
My service manager today was Justin Ross. He is a very knowledgeable person and answered all of my concerns. That being said, I found his personality to be extremely pleasant. He took the time to engage in a conversation with me, which I truly enjoyed. I believe he is an employee who sets the bar high!
My car service went well. I was complete in a timely manner.
I have been driving Lexus for at least 25 years and would not drive any other vehicle.
1/15/2026
Mark E. VERIFIED CUSTOMER
Chauncey was great
Jonathan Wulkan sold me a new car
Thank you both
1/15/2026
Elizabeth L. VERIFIED CUSTOMER
Thank you Omar you were so helpful!!!
1/14/2026
The D. VERIFIED CUSTOMER
Seamless experience!
1/14/2026
Jeffrey F. VERIFIED CUSTOMER
Very satisfied with Joe and the service he provided