Leo Cisneros is the most excellent Service Advisor. He is most definitely an asset to your fine company. We are so fortunate to have him as our Service
Advisor and we ask for him every time we need to go to get our car serviced He is so knowledgeable patient helpful, just excellent in every wayq
1/20/2026
Samuel L. VERIFIED CUSTOMER
Wait was way too long. Had 1130 appointment finished at 3 for an oil change. You clearly overbooked. Ther must have been 30 cars ahead of me when I arrived. Not acceptable. Have bought at least 4 vehicles perhaps more and never had anything like this.
1/20/2026
Helen E. VERIFIED CUSTOMER
Professional contact and prompt communication.
1/20/2026
Anne H. VERIFIED CUSTOMER
Justin was friendly, polite and fully explained what was to be done…a charming young man
1/20/2026
Kneisha B. VERIFIED CUSTOMER
She was very nice and made sure to have my vehicle attended to in a timely manner.
1/20/2026
Stephan T. VERIFIED CUSTOMER
Excellent service from Maiko always
Very happy with him and Jm Lexus.
Best dealership in the country.
Five stars!
1/20/2026
Deborah K. VERIFIED CUSTOMER
Always helpful.
1/20/2026
Barbara G. VERIFIED CUSTOMER
Sam was very helpful and informed us when car was ready to pickup.
1/20/2026
Trudy B. VERIFIED CUSTOMER
I have left messages regarding the issue with my car with Mr. Nieves and Kim Reiner. Have not received a return call yet.
1/19/2026
Charmaine W. VERIFIED CUSTOMER
Excellent customer service.
1/19/2026
Ashley G. VERIFIED CUSTOMER
Smooth process, great service
1/19/2026
Florence V. VERIFIED CUSTOMER
Your magament team was amazing. Very reassuring to all my concerns.
Would highly recommend JM Lexus for customer service.
Thank you
Flo virzi
1/18/2026
Christopher B. VERIFIED CUSTOMER
John Nahar is the reason I take my vehicle to JM Lexus.
1/18/2026
Carlos T. VERIFIED CUSTOMER
Great customer service by Maicol and excellent communication about the status of my vehicle
1/18/2026
Judith W. VERIFIED CUSTOMER
Delilah was very helpful and accommodating. Truly appreciate the service at JM Lexus!
1/18/2026
Paloma K. VERIFIED CUSTOMER
Luis was very attentive and thorough. Made the whole process easy.
1/18/2026
Patri M. VERIFIED CUSTOMER
The reo told me that my car would be available between 2 and 2 1/2 hours. After the 3rd hour, I had to call to ask for a status. The rep told me the service dept had a delay but they were catching up. I would have appreciated an update if there was a delay.
1/18/2026
Joshua K. VERIFIED CUSTOMER
Historically, I have been upset with my TX 350. There have been so many problems since I first got the car back in October 2024. Since that time the Shop has seen my car for mechanical issues, service issues, and more! Most recently, the service technician told us that the car was “bone dry,“ and it must’ve been another car parking in the spot. That rubbed us the wrong way as my car is the only car that parks in that spot on the driveway. Honestly, I am really looking forward to the time that I am no longer an Lexus owner as it is only given me grief since we have purchased it.