It was a very pleasant experience. Maico was great.
1/18/2026
Joanne M. VERIFIED CUSTOMER
Michael was extremely helpful and extremely courteous
1/18/2026
Alexis R. VERIFIED CUSTOMER
Excellent experience. Wow. JM lives up to its reputation.
1/18/2026
Israel G. VERIFIED CUSTOMER
Excellent and efficient. Thanks
1/17/2026
Paula F. VERIFIED CUSTOMER
Very disappointing. I have had numerous Lexus from JM Lexus. Car was given to me without having been checked out properly. By the time I returned home it was bucking and steaming. Isiah was sent to check it out and he agreed it was not safe for me to drive it back. It was picked up on a flatbed and another loaner was brought to me. The car was dirty. The car was given a 10,000 mile checkup when we discussed a 5,000 mile checkup when the car only had 2700 miles on it. It was a mess. Too much oil was put in tank. Shouldn’t have happened. I have had many Cars before from you and this was a really bead experience.
1/17/2026
Loving Arms. VERIFIED CUSTOMER
Yes! I would like more information on trade-in. Thanks!
1/17/2026
Caron L. VERIFIED CUSTOMER
Delilah is a great service writer. She is helpful, professional and knowledgeable.
1/17/2026
Stephanie S. VERIFIED CUSTOMER
They did not top off my liquid after paying over 400 to service and my agent moved slow for my liking
1/17/2026
Joseph D. VERIFIED CUSTOMER
Looking forward to my trade in appraisal!!!!
1/17/2026
Lawrence B. VERIFIED CUSTOMER
The wait for the service was 2 hours for a 10000 service. I was told to bring the car in after 1 and that would reduce the wait time. 2 hours in my opinion is excessive. I have this service performed up north in 1 to 11/2 hours typically.
1/17/2026
Britney C. VERIFIED CUSTOMER
Awesome job
1/17/2026
Ken Y. VERIFIED CUSTOMER
Adrian's professionalism and customer service was outstanding. Clear description of services performed and pricing. Very satisfied with my experience.
1/17/2026
Sara S. VERIFIED CUSTOMER
No problem
1/17/2026
Mayra R. VERIFIED CUSTOMER
Wonderful service!
1/17/2026
Penni F. VERIFIED CUSTOMER
Leo and your transporters were great.
1/17/2026
David M. VERIFIED CUSTOMER
Michael (MJ) was a pleasure to work with. Great explanation of what was needed to be done.
1/17/2026
Leslie A. VERIFIED CUSTOMER
Daniel has always been very helpful and forthright when it came to the needs of my car. I have always been very comfortable at JM Lexus and I’m sure Daniel‘s support has been a significant factor in my comfort doing business with JM Lexus.