Service took a total of over 5 hours vs the estimate of 2 1/2 hours. If it wasn’t for Wendy keeping me informed on a consistent basis I would have left and never come back. She is the best and will always request her for all future service appointments.
1/10/2026
Cynthia C. VERIFIED CUSTOMER
He was very accommodating and a pleasure to work with!
1/10/2026
Martha B. VERIFIED CUSTOMER
As always John Nahar is an exceptional professional
1/10/2026
Marc G. VERIFIED CUSTOMER
Joe is the best!. He makes sure that all service to be provided is both necessary and properly performed in order to keep my vehicle running well and safe. He noted that I needed two tires, and make sure that they were installed promptly, so that I had minimal wait time.He is courteous and efficient, and an asset to Lexus
1/10/2026
Barbara R. VERIFIED CUSTOMER
John was very efficient, courtious, and knowledgeable.
Very helpful.
1/10/2026
Ruth W. VERIFIED CUSTOMER
Next time it would be nice if my radio station isn’t changed
1/10/2026
Paul M. VERIFIED CUSTOMER
Job well done
1/10/2026
Mirian L. VERIFIED CUSTOMER
Sam Lamas doing great job
1/10/2026
Silvia Z. VERIFIED CUSTOMER
Good job!
1/10/2026
Audrey P. VERIFIED CUSTOMER
I confirmed twice when scheduling that my appointment would take under 2 hours. When I arrived, Justin also assured me the service would take 2 hours or less. 3 1/2 hours later, I still had not received my car! To be inconsiderate of a customer’s time is a major faux pas and totally unacceptable.
1/10/2026
Jennifer R. VERIFIED CUSTOMER
He is professional and caring. A true gentleman. Gave up his lunch to help me out. He's a terrific Lexus employee.
1/10/2026
Phyllis S. VERIFIED CUSTOMER
Door doesn’t close all the time
1/10/2026
Jeremy I. VERIFIED CUSTOMER
Sam went above and beyond for me today. From the minute I got there to when I left he gave me the best service. Even gave me a lesson on something with the car that I didn't even know. Please let Sam know I really appreciate his service he gave me today!
1/10/2026
Ruby B. VERIFIED CUSTOMER
I arrived on time for my 2:30 appt. And I was taken care of THE MOMENT I pulled into the service area. And then...as soon as I went inside..& sat down... Leo approached me..and said he was ready to get my paperwork taken care of. And sure enough.. the work on my car was started immediately...and was completed in a timely manner (less than two hours).
1/10/2026
Josephine R. VERIFIED CUSTOMER
Leo was great and my experience was perfect.
1/10/2026
Ritch T. VERIFIED CUSTOMER
Exactly what Louis said it would be. Timely and efficient
1/10/2026
Cassandra H. VERIFIED CUSTOMER
When I arrived at the dealership, I was upset about my car. The moment I met Sam and spoke to him about my situation. He eased my concerns
1/10/2026
Loretta D. VERIFIED CUSTOMER
Thank you, Ryan for your helpful service
1/10/2026
Jeff F. VERIFIED CUSTOMER
She was the best customer service rep I have ever experienced