Wendy was great!
The waiting time was excessive
ZDropped off car at 1PM
Back to me at 3:15
No real work was done just check and tire rotation
1/10/2026
Alex E. VERIFIED CUSTOMER
THANKS LUIS GREAT CUSTOMER SERVICE ????
1/10/2026
Viola B. VERIFIED CUSTOMER
I am very pleased with my services.
1/10/2026
Larry B. VERIFIED CUSTOMER
In and out in a reasonable amount of time!
1/10/2026
Michael K. VERIFIED CUSTOMER
Very happy with here help. Knew all the answers. She was great.
1/10/2026
Luisa T. VERIFIED CUSTOMER
Easy in/easy out, very professional and courteous & easy to communicate with.
1/10/2026
Michael G. VERIFIED CUSTOMER
I want to purchase the IS 350
1/10/2026
Salvatore Y. VERIFIED CUSTOMER
From the time I entered the Service Center Michael Juan walked me through the process and kept me updated when new information was available In the meantime I used the putting green to sharpen my skills The Service was performed within the time he specified I told Family and Friends of my experience and recommended JR Lexus to them
Thank You
Sal Yanello ????
1/9/2026
Zulekha S. VERIFIED CUSTOMER
The person (not Delilah) but the guy who came initially was not very courteous and looked not happy to help me out.
I felt not welcome.
I also felt I was over charged for my service. First I was informed two things for $154 and the bill showed $300 plus.
1/9/2026
Joanne T. VERIFIED CUSTOMER
It is always a pleasure working with John Nahar, he communicates well he returns calls quickly.
John is a true professional.
1/9/2026
Martin F. VERIFIED CUSTOMER
When I brought the car in I told the receiving agent to make sure none of the controls on the dash should be changed. bottom line every control was changed.if this was necessary for the service they should have been returned. at pick up and after 30 minutes of waiting was told that they were they had just found the car. WHERE WAS THE FOLLOW UP OR ATTENTION TO DETAIL. I'm not tech savvy and still don't know if all of the settings are where they should be. I didn't realize that my headlights had been turned off.
1/9/2026
Charles D. VERIFIED CUSTOMER
Leo was very nice. Contacted me by phone when my car was ready.
1/9/2026
Stephen K. VERIFIED CUSTOMER
Excellent service dept. in and out as promised
1/9/2026
Gerard S. VERIFIED CUSTOMER
Great customer service Delilah was kind and informative
Respectfully to wait 2+ hours to fix the trunk yikes!!