My car was kept two days for a simple 2nd service. Service advisor was nice however we were given a filthy and dirty loaner car.
1/8/2026
Angela M. VERIFIED CUSTOMER
Sam was great. I appreciate all the help he gave.
1/8/2026
Rita G. VERIFIED CUSTOMER
Joe has always been very helpful.I do miss being able to have the car washed once a month.
1/8/2026
Les T. VERIFIED CUSTOMER
Daniel is a pleasure to work with. I have confidence he has our best interest at heart
1/8/2026
Leslie S. VERIFIED CUSTOMER
I found Adrian to be as responsive as he could, considering how busy the service department was. This is not meant to reflect negatively toward him. However, we should have been given a loaner car, considering our appointment was at 10;30 and we did not leave until at least 2:30. We have been Lexus owners and JM Lexus customers for over 20 years and this has never happened to us before. I am not even sure if the recall issue was addressed in all of that time. I don’t know if too many appointments were scheduled, or if there were unscheduled service visits, but I would have re-scheduled if I had known it would take so long.
1/7/2026
Kristina R. VERIFIED CUSTOMER
Flawless service, could not be happier
1/7/2026
David E. VERIFIED CUSTOMER
Every thing was very ????
1/7/2026
Sharyn B. VERIFIED CUSTOMER
Joseph was a very good service advisor.
1/7/2026
Michelle M. VERIFIED CUSTOMER
John was attentive and very communicative. Would like to continue to work with him moving forward
1/7/2026
Jed B. VERIFIED CUSTOMER
As usual, joseph has cheated me with respect and his knowledge of my Lexus made me comfortable, and at ease.
1/7/2026
Beth S. VERIFIED CUSTOMER
Leo was wonderful to work with and I appreciate his help. My car appears to be serviced well. I was disappointed that it took 2-1/2 hours and it was obvious that someone went through my center console. While nothing was taken, I found my small pouch that holds small tools partially open and shoved between the console and the passenger seat.
1/7/2026
Marlene G. VERIFIED CUSTOMER
Delilah is very efficient and informative in her performance on the job.
She deserves more than 10
1/7/2026
Thomas H. VERIFIED CUSTOMER
Always happy at JM Lexus!
1/7/2026
Ian M. VERIFIED CUSTOMER
You're welcome,and no problem ????
1/7/2026
Trini B. VERIFIED CUSTOMER
The loaner vehicle that I had smelled like heavy cigarette smoke