JM Lexus Auto Repair Service

Thank you, joseph, for all your great service.And thank you jam lexus

Xavier is the best !! Excellent customer service.

Very professional, pleasure work with at service. Thank you Michele R

He was very friendly professional and very knowledgeable

Sam was a professional and someone I would like to work with in the future.

5/100 satisfaction the worth have not been well done

Omar is a true professional. I know I can trust him to take good care of me and my car. He is responsive, knowledgeable, and everything one would want in a service provider. I highly recommend him to everyone.

The guy was nice and respectful, and I had my issues resolved with no issue

Everything I asked JM Lexus to do was done with excellence. Check-in was fast and efficient by the outside staff. Luis was right on the spot after checking in and fully understand my sense of urgency and requests for service. Luis got the job done expeditiously and with exceptional quality by the service center’s performance. My car was done in record time and I was able to meet my time demands with ease. A job well done by all. Thanks. Bob Gibbs.

Had an appointment to have my new key fob program to the car. After we left it and left the dealership I got a call saying that the key was back ordered and it wasn’t in. That was a great inconvenience.

All good, thanks!

Daniel was great! He was helpful and very nice to work with! He even walked me to my car to explain something on my screen!! He was a pleasure to deal with!!

Vehicle was delivered dirty which, which is not the JM Lexus standard. Advisor was professional though, he was not present at vehicle pick up which could of contributed to a dirty vehicle delivery.

Excellent service. 10/10. Thank you!

John was amazing. Made the whole experience a walk in the park.

I usually have excellent service at JM Lexus. Everybody has an off day. Usually the person of contact gives me his business card so I can contact him while waiting. Usually the person of contact contacts you when your car was reviewed, what problems came up, if you want to fix them and at what costs. I received no phone call. Luckily I noticed the text and scrolled to see that I can sign and approve it. Then he called and told me my car was ready. I went straight down and he was not at his desk for a good 5 minutes. Someone else helped me pay but I also had questions regarding yellow markings on my tires. I didn’t know if that was an immediate concern. After waiting a little more and someone tracked them down, he sat down for two seconds and told me it’s not an urgent concern. At that point I left. I do not need a phone call back. Again, he might’ve had an awful day, but when it comes to my car, I’d like basic communication to know I’m riding in a safe car and what I should expect for my next service or if I need something done prior to that, I like someone going over the report that the mechanics gave. Again, I do not need a phone call back. I just thought I’d mention it since this is the first time this has occurred. Usually the service is very good at Lexus.

One word awesome ????

Joe was on top of things excellent service

The staff was friendly, professional, informative, and everything was handled efficiently. I really appreciate the excellent customer service and look forward to coming back for future services.

Provided excellent service.