Leo did a great job for me. There are two things that I'm upset about. First when you open the car door the interior light doesn't come on. Second the car was totally filthy when I picked it up. I thought you ran all cars and vehicles through your car wash before your customer picked it up. Otherwise everything else that you did is working fine.
3/10/2026
Stephen C. VERIFIED CUSTOMER
My Service Writer was John Nahare and he provided me with an excellent experience with my the entire process of my Service visit.
3/10/2026
Derek R. VERIFIED CUSTOMER
I’m always satisfied reading Omar Maeda performance at his job! Professional, respectful behavior and attitude! Always smiling and humble! And He was always updated to me and keeps informing me while I am waiting my car in service.
JM LEXUS should have those kind personality liked Omar Maeda.
3/10/2026
Danielle M. VERIFIED CUSTOMER
Sam was helpful and friendly! I don’t like feeling as if I get taken advantage of when it comes to servicing my car and Sam made me feel comfortable and relaxed. The service here is much better than north Miami. They need to get better training.
3/10/2026
Elionel M. VERIFIED CUSTOMER
Joe is very communicative and honest. He kept us updated through the entire process. He’s very comfortable to talk with, very insightful, and knowledgeable. He’s worth making your appointment with.
3/9/2026
Steven M. VERIFIED CUSTOMER
After convincing management that the damage was pre my owning the vehicle I am satisfied
3/9/2026
Oscar P. VERIFIED CUSTOMER
was able to work with me on all aspects of the experience. While it was a bit spendy, he was able to take some of the sting out with his professional demeanor and excellent communication. Both my wife and I are big fans of JM Lexus and we are now fans of Mj as well. I will be seeking Mj out for all our future Lexus needs.
3/9/2026
Brittany R. VERIFIED CUSTOMER
I love dealing with Justin. He’s very straight to the point and very accommodating when it came to entering my questions and needs.
3/9/2026
Wilhelmina G. VERIFIED CUSTOMER
They did not reset maintenance schedule- still old sticker on window and reminder comes up to have the car serviced - otherwise very little needed to be done - correct the mistakes from last repairs, tire rotation and diagnose that I needed a new window fluid pump
3/9/2026
Sherry L. VERIFIED CUSTOMER
Wanted to inquire if cars are still washed as part of service?
Also, maintenance should remove the number tag before delivering the customers car.
All else good!
3/9/2026
Martin G. VERIFIED CUSTOMER
Informative and friendly.
3/9/2026
Yvonne A. VERIFIED CUSTOMER
I’m am very happy with my new car and the service I received
3/8/2026
Angela J. VERIFIED CUSTOMER
My experience with Mr Levy great and great customer service.
3/8/2026
Valeriya G. VERIFIED CUSTOMER
Jo is really proper, polite and patient. The best service advisor I worked with so far at Lexus.
3/8/2026
Nicholas L. VERIFIED CUSTOMER
Great job
3/8/2026
Patrice H. VERIFIED CUSTOMER
Excellent
3/8/2026
Paula M. VERIFIED CUSTOMER
i will not be returning. this is the second time your car wash was broken and last visit i was told my car was being washed and that was the day yet i was given my car back not washed. previous visit i authorized wipers be replaced but you did not have them in stock and that my tires needed to be rotated and my vehicle has 2 different size tires that are not rotatable. i expected more from JM
3/8/2026
Kendra B. VERIFIED CUSTOMER
I received impeccable service and truly great customer care. My service advisor, Shedrick was very respectful and professional throughout the entire process. He kept me updated and informed about everything going on with my vehicle while I waited for the service to be completed, which I really appreciated. By far, this has been one of the best service experiences I’ve had since getting maintenance for my vehicle. Thank you, Shedrick and JM Lexus, for always making me feel comfortable and valued as a customer.
3/8/2026
Richard T. VERIFIED CUSTOMER
Paid for flat tire to be repaired. During my drive home the tire continued to leak. I had to stop at several service stations to fill tire. It ultimately went flat as I got home.
3/8/2026
Myrtha M. VERIFIED CUSTOMER
Thank you Daniel. Daniel is professional and he knows his cars.