Omar did a great job working with our warranty company and helping us with items that were not covered on a major repair.
3/17/2026
Wellington P. VERIFIED CUSTOMER
Excellent customer service provided by Daniel Whittindham
3/17/2026
Jesse R. VERIFIED CUSTOMER
Wendy gave amazing customer service.
3/17/2026
Cheree G. VERIFIED CUSTOMER
Shedrick is the best! He ensures that everything is timely and that I receive the best service each and every time i come in.
3/16/2026
Anthony M. VERIFIED CUSTOMER
I don’t like how the video report didn’t match the immediate actions that should be taken. I questioned John about one of them and he said it should be done at 40,000 miles. I told him nobody ever gave me that action to take. I looked that up online and it says 100,000 miles. I then found the manual and it says 120,000 miles. Nothing from my car indicated I needed this. It feels like he tried to sell me something just to charge me more. I dint appreciate that and never want to deal with him again. If people are going to upsell me on things I don’t need, I’ll take my business elsewhere.
3/16/2026
Karen B. VERIFIED CUSTOMER
Wait time and service were impeccable.
3/16/2026
Roshan J. VERIFIED CUSTOMER
Adrian was excellent!!
3/16/2026
Alexander C. VERIFIED CUSTOMER
Thanks. Work was done fast and good communication during the wait.
3/16/2026
Socialebrity Llc. VERIFIED CUSTOMER
My son and I were not properly given a loaner car. We were put in the cheapest and worst uber possible from the dealership by the service guy Leo. That car had an accident and we were injured. When we tried calling the dealership twice from the scene the call line was busy and would not go through. So we had to walk back .6 miles injured from the crappy uber car to get our cars in pain. We are still injured and seeing medical care. NOT a good experience!!!
3/16/2026
Keith G. VERIFIED CUSTOMER
Xavier did a great job again!
3/16/2026
Danielle S. VERIFIED CUSTOMER
Shedrick is the best ! Always ensures I am taken care of, answers any questions I might have and always updates me on anything that needs to be complete on my car. Amazing customer service per usual!
3/15/2026
Ronald R. VERIFIED CUSTOMER
Delilah Cardona, she was great! Took excellent care of my vehicle and made me feel comfortable and confident with JM Lexus again.
Great ???? job
Delilah Cardona!
Thank you,
Ron Ritter
3/15/2026
Gil B. VERIFIED CUSTOMER
The issue I brought the car in for repair still exists. The window is not operating correctly.
3/15/2026
Torry F. VERIFIED CUSTOMER
MJ was great from start to finish & understanding my situation. Great customer service experience. Five excellent stars.
3/15/2026
Pamela O. VERIFIED CUSTOMER
Omar rocks!
3/15/2026
Michelle M. VERIFIED CUSTOMER
John is always so nice and helpful. I came in with my two kids and made sure I was seen quickly and that my car was also serviced quickly.
3/15/2026
Fazeena A. VERIFIED CUSTOMER
Xavier was great and knowledgeable with a friendly attitude. Wonderful experience
3/14/2026
Juliet L. VERIFIED CUSTOMER
My expectations with JM Lexus is very high that’s why I always go back for my vehicle periodic maintenance, however this time I’m quite disappointed with the service. The agent I am assigned this time is Brandon he is very nice . The dissatisfaction of my service review this time has nothing to do with Brandon but to the technicians who is doing the job i addressed that the 3 fluids of my vehicle 2 windshield washer and I believe break fluid were running low in which I believe this was ignored on my service last November 2025 . Today I addressed these concerns to Brandon and he assured me it was taking care of . When I arrived home and checked one of the washer fluid was barely filled up from the previous level . I have a pictures before and after service to prove . My point here is me as a client and the sevice agent assigned ( Brandon)are being affected to the poor delivery of the job by the technicians who worked on the service . Client will even pay extra if it is needed but by ignoring it intentionally is a bad business reputation. Double check your standards JM Lexus if you want to differentiate higher than other Lexus .
3/14/2026
Robert K. VERIFIED CUSTOMER
Juan was pleasant , informed me at all steps along the way as to servicing and costs - answered all questions posed .