Thank you to JM Lexus for squeezing us in without an appointment - identifying the problem and fixing it. Thanks also to Omar for being helpful.
3/19/2026
Richard H. VERIFIED CUSTOMER
Sam was excellent. A great ambassador for Lexus. Knows the product, quickly understands customers short term and long term goals; with good advice how to achieve with Lexus. Sam is personable, funny, and thoughtful. Service is important to choosing car to buy. It really makes a difference for me to choose Lexus again.
3/19/2026
Gil B. VERIFIED CUSTOMER
Sam was great to work with. He’s very knowledgeable and did everything he could to get my problems solved. I couldn’t ask for anything more.
3/19/2026
Meryl C. VERIFIED CUSTOMER
I don’t wanna do it right now, but I wanna do it in six months if someone could contact me then thank you
3/19/2026
Natalie L. VERIFIED CUSTOMER
My Advisor is John Nahar
he has been for many years. John
Is exceptional,knowledgeable and very kind.
I would never change Advisors. I always
receive excellent service at Lexus with
John Nahar. Thank you Natalie L
3/18/2026
Jose G. VERIFIED CUSTOMER
Felt confident about service, attention, waiting confortable, explaining and leaving satisfied.
3/18/2026
Alma G. VERIFIED CUSTOMER
Service time took nearly 3 hours.
3/18/2026
Erika O. VERIFIED CUSTOMER
Wendy is very kind and knowledgeable. I will recommend her to all my friends and family.
3/18/2026
Marlene S. VERIFIED CUSTOMER
Omar was great
So kind and helpful
3/18/2026
Pratricia O. VERIFIED CUSTOMER
Well done
3/18/2026
Stephanie M. VERIFIED CUSTOMER
I received an estimate for flushing break fluids, air filter and battery. I declined everything except the air filter. When it was completed Xavier gave me the document to sign and never mentioned the battery had been changed under warranty. On the paperwork it said I had said the car was not starting. I never said this my car had no issues related to battery. When I asked he said it was for warranty. Not once did he say it was replaced. But if not for my husband that is in the same industry I would have left there thinking I needed a battery. After he spoke with my husband he finally said the battery has been changed under warranty. I feel like I was given an estimate and if I had approved I would have been charged over $200 for something that was covered under warranty. I found this whole experience as Xavier and Lexus making up stuff to charge warranty and customers who don’t know better. Highly disappointing experience.
3/18/2026
Cynthia B. VERIFIED CUSTOMER
Maico goes above and beyond to assure that all requests, questions and services are met.
3/18/2026
Howard S. VERIFIED CUSTOMER
Quick and effifient
3/18/2026
Norman R. VERIFIED CUSTOMER
Great
3/18/2026
Velma C. VERIFIED CUSTOMER
I am very grateful to have Xavier as my service rep. Xavier always provide excellent customer service to all his customers.He is an asset to company.
3/18/2026
Andrea S. VERIFIED CUSTOMER
Great service, Chauncey is very professional. I would highly recommend her s service
3/17/2026
Patricia M. VERIFIED CUSTOMER
It was very confusing finding out what the problem was. Also, the price was including brake service, which we did not want. Not realizing it was included until we got home.
3/17/2026
Natividade I. VERIFIED CUSTOMER
I really love Lexus and wouldn't exchange the excellent customer service I receive there for that of any other dealership.
3/17/2026
Blaine G. VERIFIED CUSTOMER
I thought I was getting 2 new tires because of nails but they are the same tires, not new.