better communication is needed about what is happening with the car.
4/1/2026
Zachary K. VERIFIED CUSTOMER
Great team all around. Exceptional service!
3/31/2026
Juan N. VERIFIED CUSTOMER
JM LEXUS NUMBER ONE
3/31/2026
George F. VERIFIED CUSTOMER
John was very professional and a pleasure to deal with.
3/31/2026
Dana P. VERIFIED CUSTOMER
Juan was great! Always a pleasurable experience at JM Lexus! The lounge is great! Thank you for the coffee and muffin! Always a clean environment! All employees are working hard and are attentive and caring! 5 star experience!
3/31/2026
Elliot S. VERIFIED CUSTOMER
Gre
3/31/2026
Anand B. VERIFIED CUSTOMER
Ramesh was great, the detail team was awful. This is the second chance I gave to this team and spent an abundance of money for my car to not be clean.
3/31/2026
Kyle W. VERIFIED CUSTOMER
Please ask Maico to email me the inspection report. My email address is
3/31/2026
Andrew G. VERIFIED CUSTOMER
Was there for a simple oil change and tire rotation. After two hours of not hearing from service advisor, I went downstairs to see my car sitting out front ready to go. After looking into it further, the car had been ready for 45 minutes - 45 minutes i was stuck at the dealership when i could have gotten back to my day. To make it worse, my service report showed I could have needed new tires, which I would have 100% bought at the dealership today, but not after sitting around and NEVER getting a call from my service advisor. If I wouldn’t have gone downstairs to check on my car, I’d still be at the dealership waiting to hear from my service advisor. No respect for anyone else’s time!
3/31/2026
John N. VERIFIED CUSTOMER
What can I say I love my Lexus and JM Lexus Dealerships I would not go anywhere else Thank You for all you do
3/31/2026
Vilma S. VERIFIED CUSTOMER
Luis did a great job, very punctual and exelent service
Thanks
3/31/2026
Lidia S. VERIFIED CUSTOMER
Very satisfied
3/31/2026
Jeffrey M. VERIFIED CUSTOMER
Great job. Being I am from the industry have been a manager at a Lexus Dealership in NY. You guys did a great exceptional job with my service today
3/31/2026
Sharon C. VERIFIED CUSTOMER
I would be happy to provide feedback. Daniel Whittingham is my trusted partner in all things service at JM Lexus. I have been so very pleased with his leadership in delivering exceptional results for my vehicle that I continue to drive to South Florida from Central Florida whenever I need to have my car serviced, it is a 5 Hour drive and I couple it with visiting family, but the bottom line is Daniel always leaves me feeling as though my car has been well taken care of and I’m not sure I could ask for anything more. The quality of service is exceptional. As someone who was a former JM Family Enterprise employee, plus I had the pleasure of being in manager‘s meetings with Mr. Moran back in the early 2000s, I’ve driven Lexus vehicles since 2003. I am happy to be able to continue the tradition and it starts not with the purchase but with the service that you receive after the purchase. Please know that I recommend Daniel without hesitation as he is exceptional at what he does and I always leave the dealership “a happy customer.”
Sincerely,
Sharon C
3/31/2026
Cathy R. VERIFIED CUSTOMER
Brandon is an excellent service consultant!
3/31/2026
David S. VERIFIED CUSTOMER
Delilah was professional and did an excellent job!
3/31/2026
Robert H. VERIFIED CUSTOMER
Very pleasant and professional.
3/30/2026
Broroniae B. VERIFIED CUSTOMER
Luis Sierra was Great!! very informative and professional.
3/30/2026
Alina D. VERIFIED CUSTOMER
Any issues I have ever had with you is service related.