All was well until I was told that it is recommended to replace two of my tires because of ware. I have 20k on the car and it is absolutely absurd to be suggested of tire ware. And if in fact tires do need to be changed then it’s a manufacturer defect and needs to be covered by warranty. It left a great deal of disappointment in me knowing that such tactic is used to get the customer spend unnecessary money. This is not a way to create customer loyalty, but rather a way to lose them. A big disappointment.
5/30/2025
Marcia B. VERIFIED CUSTOMER
John Nahar always make sure that I’m happy and pleased with my service. He’s the best. I’m happy as always with JMLexus that’s why I go nowhere else.
5/30/2025
Laban F. VERIFIED CUSTOMER
He did a great job, she’s spoke to me clearly and explained me the service to my car, thank you.
5/30/2025
Waique A. VERIFIED CUSTOMER
Kind and respectful guy
5/30/2025
Scott F. VERIFIED CUSTOMER
I just finished typing in extensive comments and hit the submit button and nothing happened. So I have no idea whether you got it or not.
5/30/2025
Zeily C. VERIFIED CUSTOMER
Thanks to Wendy she is very kind and professional.
5/30/2025
Heather H. VERIFIED CUSTOMER
Great service
5/30/2025
William G. VERIFIED CUSTOMER
She was wonderful. Made sure I was taken care of well and provided exceptional service
5/30/2025
Bennie W. VERIFIED CUSTOMER
She stayed in touch with me and let me know the status of the part that needed to be purchased. Very satisfied.
5/30/2025
Michael J. VERIFIED CUSTOMER
Daniel is great! Kept me informed and was able to answer all my questions.
5/30/2025
Edda R. VERIFIED CUSTOMER
Best Customer Services people. Thank you specially to Daniel and Sam.
Assets to any Company. I will be back.
5/30/2025
Adam S. VERIFIED CUSTOMER
Overall, a great experience. Consistently five star Service from Joseph!
5/30/2025
Ian F. VERIFIED CUSTOMER
Adrian was professional and knowledgeable. I would request him next time
5/30/2025
Edward S. VERIFIED CUSTOMER
Excellent service. Very satisfied.
5/29/2025
Barry A. VERIFIED CUSTOMER
Professional
Excellent communication
5/29/2025
Anna E. VERIFIED CUSTOMER
Sam Lamas was the best person I have dealt with the JM Lexus since I bought the vehicle there back in 3015
5/29/2025
Eddie G. VERIFIED CUSTOMER
Glenn is an awesome advisor . Great experience with him and front line workers who welcomed me when arrived. I can not say the same for the mechanic who serviced my car. He didn’t clean the area of oil filter and forgot to put bottom panel cover back on . I had notified my advisor Glenn a few days later and I had to go back so they can clean the area of oil filter and put back panel .
5/29/2025
Karl D. VERIFIED CUSTOMER
Thank you for excellent service!
5/29/2025
Francis Y. VERIFIED CUSTOMER
Dan was great
5/29/2025
Jenny T. VERIFIED CUSTOMER
Adrian was incredible! My car was serviced quickly and efficiently. He was able to answer all of my questions and attend to all my needs! Highly recommend!