My service was done in a timely manner with adequate communication. Delilah was also helpful with questions I had about my vehicle. I will return for service in the next 6 months. Thanks again!
5/31/2025
Basil M. VERIFIED CUSTOMER
CAR MAKING WEIRD SOUND WHEN STARTING.CAR WAS RETURNED TO ME AND NOTHING WAS DONE TO ADRESS THE PROBLEM.I AM NOT HAPPY WITH THE SERVICE.
5/31/2025
Sandra A. VERIFIED CUSTOMER
None
5/31/2025
Patricia W. VERIFIED CUSTOMER
This is my first time with Sam he was very thorough with the review of my vehicle to make sure it’s up to date. I appreciated his warm genuine personality. That and understanding the necessary vehicle updates goes a long way with me. I’ll be back to see him again. Thank you.
5/31/2025
Aubrey L. VERIFIED CUSTOMER
It shouldn’t have to take 3 hours to have my oil changed and my tires rotated. In addition to that, I specifically told my service advisor when I checked in that I needed to leave by 11:30am for an appointment. (I’m 9 months pregnant). I didn’t get a call that my vehicle was ready until 12:15pm and missed my appointment. I would have appreciated a heads up or some sort of communication prior to that. Why is it so difficult to service a car at this dealership? This is my second time servicing my vehicle here and it takes far too long. It’s evident to me that your employees just don’t care. Having grown up in an automobile dealership family, I know how long services take and this is completely unacceptable. Unfortunately, after two bad experiences I will not be returning to service my Lexus here.
5/31/2025
Marlie V. VERIFIED CUSTOMER
I'm always highly satisfied with Joseph's attentiveness. He works with excellency!
5/31/2025
Stacey S. VERIFIED CUSTOMER
Sam did a fantastic job and I will be requesting him for my future maintenance appointments!
5/31/2025
Ajoy K. VERIFIED CUSTOMER
Joe is really great and very helpful and works with the customer in a very pleasant and courteous manner.
5/31/2025
Harriet C. VERIFIED CUSTOMER
I had no interaction with Matthew OBrien I dealt with Tim Spellman and Victor Haviv and Tim the amazing technician who were all great
5/31/2025
Winsome M. VERIFIED CUSTOMER
Great customer service
5/31/2025
Kenneth E. VERIFIED CUSTOMER
Very satisfied
5/31/2025
Angela M. VERIFIED CUSTOMER
I had an Infiniti which was an absolute nightmare. The transmission (and many other components) went when there was only 40k miles on the car and Infiniti gave me the hardest time so to go into a Lexus service center for the first time as a new customer and be taken care of so well by Xavier was so refreshing! I will be a lifetime Lexus customer and eventually when it’s time to purchase another car I will be using this dealership simply because of my experience with the service team/Xavier. You guys truly are the best and please send my many thanks to Xavier for everything! The loaner car, the efficiency, the communication, etc.
5/31/2025
Peter R. VERIFIED CUSTOMER
In just a few words Daniel Whittingham is definitely an asset to the company thanks much Daniel
5/31/2025
Janet A. VERIFIED CUSTOMER
Xavier and everyone I encountered today was kind professional and did a wonderful job - thank you ????
5/31/2025
Felicia S. VERIFIED CUSTOMER
Very nice and helpful. Gave quality service
5/31/2025
Lisette C. VERIFIED CUSTOMER
Carlos Nunez is the best advisor!
5/31/2025
Craig R. VERIFIED CUSTOMER
Did not see Melanie I saw Carlos M.
Service advisor. I’ve been dealing with Carlos for over six years and he is the best.
5/31/2025
Renee D. VERIFIED CUSTOMER
Brandon was very helpful in explaining the recommended services.