Very expensive.
Leo was professional, and an asset to your dealership.
6/11/2026
Mark R. VERIFIED CUSTOMER
The service and repair of my vehicle was fantastic, I trust JM Lexus for quality service
6/11/2026
Ursula M. VERIFIED CUSTOMER
I have always had a great experience at JM Lexus, especially with Chauncey as my service rep. He is someone I trust. He is knowledgeable and efficient. I never worry with him.
6/10/2026
Mitchell F. VERIFIED CUSTOMER
Shedrick has been my Service Advisor for a number of years
Always gives good solid advice, stays in touch about the service visit and makes important recommendations.
Just an excellent and experienced asset for JM
6/10/2026
Janet M. VERIFIED CUSTOMER
From
From beginning to end the service was excellent
6/10/2026
William O. VERIFIED CUSTOMER
Excellent Service, polite, very helpful, pleasant and professional service advisor!
6/10/2026
Leon G. VERIFIED CUSTOMER
I’ve been a loyal Lexus customer since 1997, and over the years I’ve been fortunate to receive excellent service. While Sam Lamas is a newer consultant, he has quickly stood out as exceptional. He keeps me updated on all repairs, informs me of future needs, and pays close attention to every detail. His professionalism and care have earned my trust, and I would strongly recommend him to anyone needing reliable vehicle service.
6/10/2026
Keity M. VERIFIED CUSTOMER
Leo is always an amazing person very professional. When I walked in he was ready for me and my husband with an greeting most important knows my name and means a lot to me. Been going at the same Lexus for over seven years and i do recommend to all my friends and family. Thank you for excellently customer service.
6/10/2026
Janine S. VERIFIED CUSTOMER
My consultant, MJ, was helpful; however, my visit took much too long for the minimal amount of work that was done. What was, primarily, a 10k mile service --originally estimated to be two hours -- turned out to be 3+ hours. And although I had requested for my vehicle to NOT be washed, it was.
Separately, this survey should be optimized for use on a mobile device. This comment box has a very miniscule display.
6/10/2026
Rebecca N. VERIFIED CUSTOMER
The only thing wrong was
My clock wasn’t set to the correct time.
I did finally figured it out, but I’m not real mechanical
6/10/2026
David S. VERIFIED CUSTOMER
My service advisor Justin is very personable and knowledgeable. So far, I am pleased with the service.I'm getting
6/10/2026
Wilhelm L. VERIFIED CUSTOMER
Omar Maeda was courteous, professional and Customer oriented!
6/10/2026
Mary E. VERIFIED CUSTOMER
Everything was great. Except the coffee ☕️. Could use a different coffee system. Adrian Todd was very pleasant to work with .
6/10/2026
Carlton S. VERIFIED CUSTOMER
Peter is very welcoming and beams with good energy. Glad he was my first introduction to the JM Lexus service experience.
6/10/2026
Stephen H. VERIFIED CUSTOMER
Very happy with MJ, great service
6/9/2026
Cameron G. VERIFIED CUSTOMER
Justin was great! My car is like new! Thank you all!!
6/9/2026
Sandrian T. VERIFIED CUSTOMER
A new battery was installed. After getting home, I asked my brother to check the date on the battery. There was corrosion all over the terminal ???? bolt. I don't understand why wasn't the terminal and bolt cleaned.????
6/9/2026
Stephan T. VERIFIED CUSTOMER
Great service as always, Maico is excellent, very professional and
Always does a great job on my car.
6/9/2026
Steve R. VERIFIED CUSTOMER
Adrian is a patient, knowledgeable, and professional with the Lexus family.