Adrian is a great service
Manager. He is personable, efficient and explains everything that is being done to my car. And does his best to expedite service since I wait for my car.
6/4/2026
Stacey H. VERIFIED CUSTOMER
Daniel was professional & pleasant throughout. The work was done as quickly as possible. He explained what was done & off I went all within 2 hours!
6/4/2026
David S. VERIFIED CUSTOMER
Wendy is the BEST. She never misses a call and is very pleasant and accommodating. She is old school Lexus Service. Very satisfied
6/4/2026
Pablo F. VERIFIED CUSTOMER
Fast and great service as always!
6/4/2026
Paul H. VERIFIED CUSTOMER
This service was for a recall issue. It took a while longer but Shedrick kept us posted. I didn't take advantage of the snack bar or coffee but it was good to know it was available. Thanks again. The car was delivered in perfect condition.
6/4/2026
Veronica P. VERIFIED CUSTOMER
Good customer service and super efficient Mr. John Nahar I was super happy with his service and I recommended him.
6/4/2026
Bonnie B. VERIFIED CUSTOMER
Shedrick was very accommodating, and helpful. I appreciate his professionalism.
6/4/2026
Joseph M. VERIFIED CUSTOMER
Excellent service. Omar handled my complicated service requirements professionally and competently.
6/4/2026
Frank C. VERIFIED CUSTOMER
I can’t help but feel that your shop’s objective is to extract as much services out of your customers by making maintenance recommendations that are either not yet necessary/ nice to have vs must haves. Your cost are also very high. I’m a long time customer, but this & previous experiences have soured my view of JM Lexus.
6/4/2026
Donna W. VERIFIED CUSTOMER
I was satisfied with the service to my car however, when Shedrick initially called me to say I needed a new battery, he quoted me $230. When I went to pay the final bill, it was $289 and questioned the difference in price. He said it was the tax which did not make sense to me. I also asked if I was receiving the $65 discount for the battery as posted throughout the service center. He did not give me the $65 discount and then had to redo the paperwork. I was concerned that I had to bring this to his attention. Also, I was not satisfied with the car wash as there were still fingerprints on the door and the back of the car was not vacuumed.
6/4/2026
Michelle F. VERIFIED CUSTOMER
Very honest and reliable
6/4/2026
Desmond D. VERIFIED CUSTOMER
Joe is thorough and.professional. it is always a pleasure working with him.
6/4/2026
Viola B. VERIFIED CUSTOMER
Always the best service with Mr. Omar.
6/4/2026
Wendy K. VERIFIED CUSTOMER
My service advisor, Shedrick. Made my service repair very smooth. Shedrick was friendly, knowledgeable and professional. Thank you Shedrick and JM Lexus
6/4/2026
Dede L. VERIFIED CUSTOMER
Joseph is always very friendly, knowledgeable and solve all my concerns.
6/4/2026
Maricele H. VERIFIED CUSTOMER
Maico Williams is excellent! He has helped me with my car on previous visits and is always professional, helpful, and attentive. I always leave feeling satisfied and confident that my car is safe to drive. Thank you, Maico!
6/4/2026
Escotia A. VERIFIED CUSTOMER
I was very satisfied with the service John Nahar provided and appreciate the excellent customer care.