Looks like JM was looking to aggressively upsell services. Some a bit and questionably. I will be on watch while giving JM the benefit of the doubt.
6/15/2026
Matt M. VERIFIED CUSTOMER
Leo is the best. A pleasure to work with.
6/15/2026
Towana T. VERIFIED CUSTOMER
He was professional, courteous and kept me apprised of the progress of my vehicle offering me a lianer.
6/15/2026
Marjorie M. VERIFIED CUSTOMER
Was very satisfied, thank you again for the service
6/14/2026
Peter A. VERIFIED CUSTOMER
Amazing service from Maico
6/14/2026
Michele F. VERIFIED CUSTOMER
Leo was very helpful and knowledgeable.
I will definitely go back to him for my next service.
6/13/2026
Claudio V. VERIFIED CUSTOMER
Excellent service, great guy Justin!!!!
6/13/2026
Soraya D. VERIFIED CUSTOMER
Great service
6/13/2026
Joe Z. VERIFIED CUSTOMER
Juan was great. He listened to our concerns and followed thru with the technician
6/13/2026
Julio R. VERIFIED CUSTOMER
It took three hours to change oil. I am not sure if the service staff placed my car last because I denied extra services with estimated price more than 1k. I not happy with the service provided today.
6/13/2026
Chris S. VERIFIED CUSTOMER
Excellent service as always, thank you JM Lexus.
6/13/2026
Sharon S. VERIFIED CUSTOMER
I am very happy with Delilah Cardona as my service advisor. She is always friendly and professional.
6/13/2026
Oscar C. VERIFIED CUSTOMER
Thanks, yes
6/13/2026
Geraldine D. VERIFIED CUSTOMER
My representative, Brandon, was very helpful with updating me on the service of my Lexus. It did take a longer time than I wanted but the service is now complete and all is good. Thank you
6/13/2026
Marc G. VERIFIED CUSTOMER
Joe is the best! He takes tge time to explain everything about the service and gives recommendations to keep my vehicle in great shape. He is the reason I drive almost an hour from my home in Wellington to JM Lexus for service
6/13/2026
Michael G. VERIFIED CUSTOMER
I've been working with Shedrick over the past 4yrs he's a excellent person & friend, always provides great customer service.
6/13/2026
Charmaine J. VERIFIED CUSTOMER
I loved his apparent honesty and directness! He didn't come off as a pushy salesman, like many service writers.
6/13/2026
Frederick L. VERIFIED CUSTOMER
Courteous, personable and informative. Highly recommended advisor, a value to this dealer.