Luis my service advisor was great. He kept me informed and was professional and courteous.
9/5/2025
Kathleen D. VERIFIED CUSTOMER
I found Adrian to be very professional. I would definitely like to have him as my service rep in the future
9/5/2025
Silvia K. VERIFIED CUSTOMER
Justin was on the ball with my service request. I had an appt and he was diligent in getting me out the door on time. His efforts were much appreciated.
9/5/2025
Arthur N. VERIFIED CUSTOMER
Very good communication re car status. I felt my agent was efficient and friendly, as well as professional!
Thank you
9/5/2025
William W. VERIFIED CUSTOMER
2025_09_04 - Shedrick Anderson was my supervisor. He is personable and professional. It was a pleasure to meet him. He is a great asset to JM Lexus.
Thank you for your help getting my issue resolved so efficiently. I greatly appreciate your help. ????????
9/5/2025
John R. VERIFIED CUSTOMER
Carlos always does a fantastic job. Thanks
9/5/2025
Walter H. VERIFIED CUSTOMER
Wendy was very good!
9/5/2025
Fred M. VERIFIED CUSTOMER
Wendy Fermin is really great, she understood the problem and helped me to make decision about my vehicle, she did a great service and I’m very happy
I tell you that I owned Lexus for almost 20 years and she is one of the best in that position, a million Doller asset on your balance sheet.
9/5/2025
Mark V. VERIFIED CUSTOMER
The only reason I wasn't satisfied is because they did not have the part that I needed to fix my issue. I will have to return at a future date once the part arrives. No big deal...
JM Lexus is far and beyond the finest customer service organization that I have ever dealt with in my 55 years of existence.
9/5/2025
Patricia M. VERIFIED CUSTOMER
Leo is thorough, caring and professional.
I have owned Mercedes, Jaguar and Lexus.
Leo is the best representative for a customer
To purchase Lexus!
Patricia M
9/5/2025
Jennifer J. VERIFIED CUSTOMER
Joe is always pleasant to deal with, I choose him as my service advisor each time to go to JM Lexus. Having such a great service department, all around, makes me want to stay with JM Lexus for all my future car purchases.
9/5/2025
Malene J. VERIFIED CUSTOMER
Carlos Nunez is the greatest advisor at jm lexus. I couldn't ask for a better advisor.He has great customer service skills
9/5/2025
John M. VERIFIED CUSTOMER
Wonderful service
9/5/2025
Fazeena A. VERIFIED CUSTOMER
Adrian was great! Friendly and courteous and answered all questions
9/5/2025
Myrtha M. VERIFIED CUSTOMER
Thankyou
9/5/2025
Tina S. VERIFIED CUSTOMER
Good price and timely service
9/5/2025
Olga A. VERIFIED CUSTOMER
Wendy is wonderful en all ways
9/5/2025
Gail O. VERIFIED CUSTOMER
Sam was very efficient and helpful. For years I had Lexus’ and then tried Audi. I’m so happy to be back at JM Lexus for their all around great service!
9/5/2025
Arnold W. VERIFIED CUSTOMER
Easy process, great customer service!
9/5/2025
Mohammed M. VERIFIED CUSTOMER
Brandon is very professional, thorough in explaining, friendly and respectful.
Great job.