Sam was great setting up my appointment, checking me in , keeping me updated on it’s progress and getting my car returned to me promptly.
9/10/2025
Lori M. VERIFIED CUSTOMER
Luis was great. Very customer service oriented, pleasant personality, professional, and was accurate in the time to get the car serviced and he did not push for additional work. He was GREAT!!!!
9/10/2025
Lisa R. VERIFIED CUSTOMER
This is my third appointment with Sam Lamas. He is an excellent service advisor and an asset to JM Lexus. He gives me honest feedback about my vehicle and expedites my service appointment
This is my 38th year with JM .. started with David Morgan years ago.
I’m continually impressed with JM and intend to always drive a Lexus
Thank you
9/10/2025
Sonia G. VERIFIED CUSTOMER
Sam was great and service met my expectations.
9/10/2025
Nicolae S. VERIFIED CUSTOMER
I have already submitted it . I received great service
Thank you
9/9/2025
Saeed S. VERIFIED CUSTOMER
Joseph was excellent. His service was great and was very helpful. 10/10.
9/9/2025
Tiffanie B. VERIFIED CUSTOMER
John Nahar provided exceptional customer service.
9/9/2025
Gabriel G. VERIFIED CUSTOMER
Although the experience Overall was satisfactory, the check out was not. It took over 30 minutes from the moment we checked out to the moment our car was brought to us. At least 6 people were involved. One person did not know what the next was doing. I expect to have a much better experience next time.
9/9/2025
Stephen K. VERIFIED CUSTOMER
John Nahar... service excellence.
9/9/2025
Dave G. VERIFIED CUSTOMER
Joe was Excellent, I would like him to assist me in my future visits. Professional, likeable, informative. My favorite associate thus far! Please put him down and attached to my account in case I forget his name so I can ask for him next time. Thank you!
9/9/2025
Mequita W. VERIFIED CUSTOMER
Thank you Mr Brandon
9/9/2025
Teresa N. VERIFIED CUSTOMER
Gracias Xavier por tu paciencia, muy satisfecha con el servicio!
9/9/2025
Yglette C. VERIFIED CUSTOMER
The wait was too long
9/9/2025
Randall F. VERIFIED CUSTOMER
Ok
9/9/2025
Gerald D. VERIFIED CUSTOMER
Excellent Service
9/9/2025
Helene H. VERIFIED CUSTOMER
GREAT JOB GREAT PLACE FOR GUESTS TO WAIT FREE BREAKFAST PASTRY AND DRINKS
9/9/2025
George K. VERIFIED CUSTOMER
Service was fine
9/9/2025
Lawrence C. VERIFIED CUSTOMER
Chauncey is a great Service Rep. Very attentive and quick to respond to the customer if / when needed. I have been going to Chauncey for both my wife's and my car since 2021, Lexus RX350 and NX300. Chauncey does a great job every time. He is one of the reasons I always go to JM Lexus for service. Cool ... Lawrence C