Shedrick my Service advisor and Jarled loaner extraordinaire see always a pleasure to visit and work with for all my jm Lexus car services
9/10/2025
Metra Associates,Inc. VERIFIED CUSTOMER
Always great service
9/10/2025
Miriam W. VERIFIED CUSTOMER
Always very satisfied with the service that I receive at JM Lexus everybody’s very courteous and professional and I appreciate that very much.
9/10/2025
Joel C. VERIFIED CUSTOMER
Leo is a very knowledgeable service advisor, he was very effective in helping me with all my questions. He guided me through the service process. He has many suggestions to help me with my decisions and has many recommendations to keep my Lexus running smoothly! I will give Leo a five star review ! Thank you Joel C
9/10/2025
Robert F. VERIFIED CUSTOMER
Joe went beyond helping me He answered all my questions and if he did not know the answer he would have no problem answering for help
9/10/2025
Martin G. VERIFIED CUSTOMER
Maico handled the service appointment with efficiency and professionalism….he was a pleasure to deal with.
9/10/2025
Carlos V. VERIFIED CUSTOMER
Joe is a true definition of an exceptional employee. super attentive ,super professional and very caring. he is my new go-to service advisor at JM Lexus.
9/10/2025
Eric C. VERIFIED CUSTOMER
Excellent service
9/10/2025
James V. VERIFIED CUSTOMER
was stuck in holding area and hour, watching others being served, before I went to chase down my advisor. Apparently my paperwork got lost even though I was told a couple of times that I should wait. Too bad, I was hoping to use JM to replace my previous dealer.
9/10/2025
John C. VERIFIED CUSTOMER
Xavier is a star in your organization. His character, demeanor, and professionalism exceeds anything I’ve had within other dealership experiences. If I was in your business, I would hire Xavier away.
9/10/2025
Darance Glass. VERIFIED CUSTOMER
Working with Luis has been a pleasure he has kept both my self and my wife informed about any issues with our vehicle. He is polite and respectable. I will always ask for him as my advisor,
9/10/2025
Lawrence C. VERIFIED CUSTOMER
Carlos is the only service writer I use and trust and have for many years. Although I moved to Ocala from Fort Lauderdale over 4 years ago, I still go to J. M. Lexus to have my car serviced, notwithstanding the 550 mile round trip drive, in order to be Able to have Carlos oversee the service of my vehicle. J. m. Is lucky to have him as an employee.
9/10/2025
Tara J. VERIFIED CUSTOMER
Everyone was great and very helpful. Thank you!
9/10/2025
Marlene B. VERIFIED CUSTOMER
Tire light went on in car on the way home. Not fixed.
9/10/2025
Mary M. VERIFIED CUSTOMER
Xavier Allen was personable, helpful and assured my understanding and comfort. This type of service is why I continue to own a Lexus.
9/10/2025
Harvey K. VERIFIED CUSTOMER
Friendly and knowledgeable service
9/10/2025
Harvey S. VERIFIED CUSTOMER
John is excellent and very professional
9/10/2025
Paul W. VERIFIED CUSTOMER
Joe did an amazing job! Really appreciate him throughout the process.
9/10/2025
Pauline C. VERIFIED CUSTOMER
Xavier is very professional, with excellent customer service skills. That’s why I drive all the way from Miramar.