Explained that the break pedal in my NX was squeaking. This was misunderstood as being the breaks so it was not fixed. I guess it will have to be fixed next time I come for service.
9/2/2025
Adalisa V. VERIFIED CUSTOMER
My car has a very loud clicking noise and as per mechanics they didn’t hear anything! Very unlikely to not hear that loud noise. Only tells me one thing about mechanics! And I received a text day after I pick my car up that my car was almost ready and that I had to return the rental, when I didn’t get a rental because they never fixed my car and I already had my car, therefore it’s showing I had a rental when I never did!!! Please have everyone do their job right! Very disappointed in the outcome!
9/2/2025
Teddy A. VERIFIED CUSTOMER
Great help
9/2/2025
Colleen K. VERIFIED CUSTOMER
Joe is an exceptional service advisor. He always strives to keep his customers informed and satisfied.
9/1/2025
Debra H. VERIFIED CUSTOMER
I had an appointment yesterday and waited 2 hours to have my tires rotated! Ridiculous
9/1/2025
Darcia C. VERIFIED CUSTOMER
Extended wait for my car pick-up. And car came back without being cleaned.
9/1/2025
Eric L. VERIFIED CUSTOMER
Chauncey was terrific
9/1/2025
Macmillian I. VERIFIED CUSTOMER
Joseph was great! He was able to schedule me with short notice, ordered the part I needed and addressed an issue that I forgot to mention on the phone. Excellent service that allowed me to repair everything during just one visit.
9/1/2025
Norma L. VERIFIED CUSTOMER
He was very polite, and thorough, took time to explain the problem.
9/1/2025
Seth T. VERIFIED CUSTOMER
There was an issue with my car being repaired, I think it was a big problems due to a due to a mistake by the service and they had to keep it and give me a loaner. I would like to discuss this further with the service manager prior to getting my car back.
Thank you
Seth T
8/31/2025
Salim G. VERIFIED CUSTOMER
Thanks
8/31/2025
Almas M. VERIFIED CUSTOMER
Did very good job!????????
8/31/2025
Helene S. VERIFIED CUSTOMER
I would like to have my car returned to me as I gave it to them. I specifically asked for the automatic windshield wipers to be in place when I left Lexus. I first noticed my Siriwasn't working. I couldn't ask her to call anyone or get directions. I called my Service Advisor. I was told he would call me back. He never did. That night I noticed I was driving in the dark. My automatic lights have been turned off as had my automatic wipers. I waited another day to give him the benefit of the doubt never heard from him. I then called the senior service manager two days in a row never heard from her. I have been a Lexus customer since 1991 when it was just a little tiny building on the corner I always had good service but I guess bigger isn't always better. I'm very disappointed with the service. I have received the last few times. I've been there. I don't like giving bad reviews so I did wait to write this. In the hopes I would hear from someone.
8/31/2025
Karen S. VERIFIED CUSTOMER
Okay
8/31/2025
Nigel W. VERIFIED CUSTOMER
Thank you Matthew for an unforgettable experience.will delivery recommend
8/30/2025
Wilhelmina M. VERIFIED CUSTOMER
EJust one thing making the appointment was not very good, person hung up on me said I was rude and I promise you I was not I asked a lot of questions but not rude. Her perception was that as I thought the same of her.I feel she felt that in powered that she could say ok ms myers and hang up on me . I was left feeling very disrespected my option was to call make an appointment or use another Lexus dealer.: I choice to continue to use this Lexus dealership with hopes of speaking with the manager. I did call several times leaving messages without results .