Maico gave 5 star service. He went above and beyond in every way possible. He kept in constant communication, delivered loaner vehicles to my home, himself. He did everything to ensure we knew exactly what was happening. We can’t thank Maico enough for his amazing service.
10/25/2025
Edwin Q. VERIFIED CUSTOMER
Wendy was the best advisor. I’ve never been with someone so kind and useful at the same time. I can’t wait to go back to her again .
10/25/2025
Virginia F. VERIFIED CUSTOMER
???? Brandon was amazing! Super friendly, fast, and reliable ???? He took great care of my car, kept me updated, and got me a loaner with no stress ???????? So happy with his awesome service!
10/25/2025
Erica C. VERIFIED CUSTOMER
The service manager was not Diego as this text survey says. It was a different manager on duty and I will not be servicing any of my Lexus vehicles, nor would purchase from this dealer ever again because of how the situation was handled. John (my service tech) was nice but the manager definitely handled this wrong.
10/25/2025
George K. VERIFIED CUSTOMER
The best
10/25/2025
Sheryl B. VERIFIED CUSTOMER
Everybody was great & efficient.
10/25/2025
Ruth G. VERIFIED CUSTOMER
My service associate Adrian was really good. Inform me in timely manner of everything that was going on.
10/25/2025
Kim G. VERIFIED CUSTOMER
My advisor was very nice. What I am NOT happy about is.... when I take my vehicle in for service and it is going to take 2 hours, I expect a loaner vehicle
I had to arrange a ride as I am not waiting over 2 hours for service
When I made appointment for service - I asked for a loaner and was told no, they don't give loaner ( I do remember getting loaner for service in the past ) that is the reason I bought a second Lexus ( good customer service). I asked to speak to a manager - I was transferred to D .Restrepo ? Left message and NO CALL RETURNED ) In my opinion this is poor management
& poor customer service
Thinking .... not purchasing another Lexus if Restepo can't return calls to find out why I can no longer use a loaner. I waited 2 days and no call back
Need new management
10/25/2025
Flavia G. VERIFIED CUSTOMER
Very fast and convenient. Loaners were available.
10/25/2025
Phyllis G. VERIFIED CUSTOMER
Delilah did a great job. She got me out very quickly
10/25/2025
Michael B. VERIFIED CUSTOMER
Xavier is a great advisor, he kept me updated on the progress and details of my repair
10/25/2025
Myrna H. VERIFIED CUSTOMER
Everything ran smoothly.
My contact, Sam Lamas, was particularly helpful
I’m glad you reinstated the snacks in the upstairs waiting room.
10/25/2025
Nia P. VERIFIED CUSTOMER
Xavier always goes above and beyond with his customer service
10/25/2025
Wesly L. VERIFIED CUSTOMER
Maico was absolutely amazing! He was so professional and kind, and truly cared about helping me from start to finish. He kept me updated every step of the way and made sure I always knew what was going on with my car. I really appreciate his compassion and attention to detail. I’m so grateful that Maico was my advisor at JM Lexus — he made the whole experience stress-free and pleasant. Highly recommend him!
10/25/2025
Sophia G. VERIFIED CUSTOMER
Sam as usual was very helpful.
10/25/2025
Robert S. VERIFIED CUSTOMER
Satisfied
10/25/2025
Erline J. VERIFIED CUSTOMER
Let me say the changes in service are fantastic! Fast, efficient and a life saver. The Lexus team is doing a great job! I just converted my mom to my last lease and looking to convert my dad. Thanks for all you do!
10/24/2025
The Doris. VERIFIED CUSTOMER
Wendy was the best,truly professional and highly engaging..
Can not say enough!!!