Luis was great very efficient and communicated well!
10/27/2025
Alberta B. VERIFIED CUSTOMER
The whole set-up is so well organized from bringing your car in for service until you leave
10/27/2025
James F. VERIFIED CUSTOMER
Sam is a great advisor. Detailed and explains answers fully.
10/27/2025
Jaime C. VERIFIED CUSTOMER
The service was completed within a reasonable timeframe; however, the payment process has been unnecessarily complicated. I was asked to provide two personal email addresses in order to receive my invoice, which I still did not receive initially. As a result, I provided an additional email—my work address—along with information about the previous attempts. Eventually, the invoice was sent to one of my personal emails.
Afterward, I contacted John several times to arrange payment. He sent an email, but it did not include a link to pay electronically. It has now been a week since the service was completed, and I am still unable to make the payment. Despite multiple follow-ups via text and email, I have not received a response or further assistance.
10/27/2025
Leonard G. VERIFIED CUSTOMER
Daniel is the only reason I am a JM Lexus owner
10/27/2025
Patricia P. VERIFIED CUSTOMER
Mr Allen was a delight to work with. I appreciate Nigel’s expertise.
Thank you gentleman!
10/27/2025
Tobi P. VERIFIED CUSTOMER
Carlos was wonderful as always
10/27/2025
Shane R. VERIFIED CUSTOMER
Great service representative!
10/27/2025
Nga H. VERIFIED CUSTOMER
Great service,Maido was prompt and professional.
10/26/2025
Coraldia M. VERIFIED CUSTOMER
Had a wonderful experience.Delliah was awesome.
10/26/2025
Rodolfo J. VERIFIED CUSTOMER
The service was excellent and Delilah was very kind and be polite
10/26/2025
Steve D. VERIFIED CUSTOMER
Most excellent and very professional on all details, and very timely, look to see you soon for all my Lexus needs, thanks again
10/26/2025
Michael S. VERIFIED CUSTOMER
I would like you guys review my tire caps when I arrived they were all completed then after two hours I received a call saying that I need a new tire cap for 39 dollars what happened I paid it anyway I know I had the cap when I arrived please revise at the end they gave me the wrong paper work waited for the car30 min and it was parked with nobody able to find the keys, this is my 4 th lexus Love the cars but it is the first time I have seen this my computer in the car says still I need service so I wll wait and see tomorrow not a happy camper
10/26/2025
Norma C. VERIFIED CUSTOMER
I was very satisfied with the job done on my car
10/26/2025
Keith O. VERIFIED CUSTOMER
Not the service are used too. My wife and I decided it will be our last time
There. Service was not up to our expectations.
10/26/2025
Christine W. VERIFIED CUSTOMER
Wondering experience. John Nahar, Chico Singh and Nigel were on top of my service. They are good at what they do. They got me in and out as promised.
10/26/2025
Mary D. VERIFIED CUSTOMER
Love Wendy! She is extremely customer service oriented! Appreciate her and everyone at JM!
10/26/2025
Ronald M. VERIFIED CUSTOMER
Verygood service
10/25/2025
Dione M. VERIFIED CUSTOMER
XEVIER, IS awesome, very professional and willing to assist his customers and leave them satisfied. Thank you.