My experience was excellent from start to finish. Although the advisor I normally work with was out, she stepped in seamlessly and ensured that I was fully taken care of.
10/29/2025
Vonceia C. VERIFIED CUSTOMER
Yes, I was completely satisfied with my JM service experience. Daniel was courteous, professional and informative. This was my first service and it was a pleasure!
10/29/2025
Dennis L. VERIFIED CUSTOMER
Your parts are extremely overpriced. I had to buy 2 rims for my Lexus ES350, I and I was charged over $800 for each rim. The same OEM rim can be purchased locally for 1/2 that price. I will personally NEVER buy parts from JM Lexus in the future. I guess loyalty means nothing to JM. I’ve been a “loyal”customer for almost 30 years, and I feel I was taken advantage.
When it comes to leasing my next Lexus, I will definitely consider my options when it comes to making that decision. On the brighter side, Carlos Nunez has always been very professional, and has always treated his customers with the utmost respect. Kudos to Carlos and his team.
10/29/2025
Randall H. VERIFIED CUSTOMER
Thanks you verymuch
10/29/2025
John K. VERIFIED CUSTOMER
I'm very satisfied
10/29/2025
Thang N. VERIFIED CUSTOMER
Very good
10/29/2025
Sherwin R. VERIFIED CUSTOMER
Adrian was extremely helpful and a real gentleman
10/29/2025
Morey K. VERIFIED CUSTOMER
Very helpful and responsive
10/29/2025
Chantal L. VERIFIED CUSTOMER
Thank you!
10/29/2025
Betty W. VERIFIED CUSTOMER
Carlos is amazing. He is always so friendly & accommodating.
10/29/2025
Warren R. VERIFIED CUSTOMER
Satisfied and very efficient
10/29/2025
Dula J. VERIFIED CUSTOMER
Job well done! Always a pleasure
10/29/2025
Klass C. VERIFIED CUSTOMER
Very good
10/29/2025
Barbara L. VERIFIED CUSTOMER
I am an existing customer and has been with JM for more than 18 years, Joseph has been very supportive, polite and helpful, I did a 5000 miles service and a recall check, was promised a full tank of gas, but they forgot to full my car tank up, I immediately contacted Joseph and he was very kind to extend that offer towards my next visit. I do appreciate that.
10/29/2025
Venky G. VERIFIED CUSTOMER
I use Lexus service primarily because of support I receive from Joe and his manager Ramesh Singh. They both are excellent in what they do. Otherwise I’d go elsewhere
10/29/2025
Victoria J. VERIFIED CUSTOMER
Maico Williams was excellent, very knowledgeable and professional.
10/29/2025
Shekoufeh N. VERIFIED CUSTOMER
Leon is very nice and professional
Thank you
10/29/2025
Celia A. VERIFIED CUSTOMER
Very professional and work completed in about the time estimated.
10/29/2025
Patrick H. VERIFIED CUSTOMER
Carlos is always a pleasure. Great service center!!!