Micheal is a great service representative. Very knowledgable about the service due on my Lexus.
I had to get an Uber ride since they wouldn't provide me with a loaner car. The uber service is not so great! They keep switching you off to another driver and they are always late to pick you up.
12/6/2025
Marco P. VERIFIED CUSTOMER
Service representative was very good unfortunately they did a lousy job cleaning the car
12/6/2025
Francis A. VERIFIED CUSTOMER
I'm completely satisfied with my car and not interested in a trade in
12/6/2025
Juan N. VERIFIED CUSTOMER
Best service department I have ever been John Nahar very helpful and knowledgeable
12/6/2025
Elizabeth W. VERIFIED CUSTOMER
Courteous and quick service. Service adviser Wendy was great
12/6/2025
Kathleen K. VERIFIED CUSTOMER
My service was not with Diego, my service was with Adrian Todd and was excellent!
My appointment earlier in the week was with Adrian and I came back for tires on an appointment with Adrian except when I arrived you had me set with someone else. So I took the initiative to ask why I wasn’t with Adrian and the guy brought me to him. So Adrian ended up helping me and he took very good care of me. I just hope he’s getting the credit for it because I’m sure advisors are paid per customer they serve and it looks like your record still don’t reflect that he is the one who helped me.
Thanks
12/6/2025
Francis A. VERIFIED CUSTOMER
Great brand. Great dealership. Great Service Associate.
12/6/2025
Edward R. VERIFIED CUSTOMER
John is always awesome.
12/6/2025
Donna A. VERIFIED CUSTOMER
????????????
12/6/2025
Jasmine G. VERIFIED CUSTOMER
Daniel was our service advisor and he was excellent. He was exceptionally transparent, answered all of our questions and addressed all of our concerns.
12/6/2025
Carlotta B. VERIFIED CUSTOMER
It was a pleasure to work with Wendy. She was very knowledgeable and helpful.
12/6/2025
George W. VERIFIED CUSTOMER
I am a huge fan of JM Lexus service department. Before I had moved away, I was bringing in several clients cars in for service which led ME to purchase a Lexus.
My service rep, Omar, always kept me abreast of any issue either needing immediate repair or warning of an upcoming problem.
The last time I took my car in I had to use a different service rep. Unfortunately, he did not tell me that I was going to need some upcoming issues. Omar hit me with the bad news of an upcoming service charge of $2618. This is something I’ve always wanted to avoid- a big bill at one time. Had the service rep warned me of these upcoming things I could have started the process of having them done.
12/6/2025
Sharon M. VERIFIED CUSTOMER
JM LEXUS IS FORTUNATE TO HAVE JUSTIN ROSS AS AN EMPLOYE.
JUSTIN IS A TRUE GENTLEMAN AND ANSWERED ALL MY QUESTIONS REGARDING MY CAR.
12/6/2025
Kaizad H. VERIFIED CUSTOMER
Terrible service will never buy a car from you guys again. I have bought 8 cars from you will now go to another Lexi’s dealer
12/6/2025
Keri R. VERIFIED CUSTOMER
Sam was so helpful. I enjoyed my service experience with him.
12/6/2025
Gregory L. VERIFIED CUSTOMER
Courteous and fast service.
12/6/2025
Rosalia J. VERIFIED CUSTOMER
Wendy was very helpful and professional.
12/6/2025
Mark R. VERIFIED CUSTOMER
Excellent
12/6/2025
Mark V. VERIFIED CUSTOMER
Shedrick Anderson is an MVP for JM Lexus! His ability to make the customer feel so special and calming at the same time speaks volumes on how much he cares.
11/28/2025
Suzette T. VERIFIED CUSTOMER
I was not kept informed about my vehicle. I had it towed Monday 6:30pm by my AAA membership not Lexus. I didn't get my suv back until 2:15pm because My husband drove me there to find out the status. Unacceptable service.