Did not have service with this person the service underwriter was with Justin
12/6/2025
John R. VERIFIED CUSTOMER
Professional
12/6/2025
Nancy G. VERIFIED CUSTOMER
Kind, caring and very easy to work with. I appreciate all the help the extra help that he gave us.
12/6/2025
Phillip G. VERIFIED CUSTOMER
Always available. Omar is quite professional
12/6/2025
Paul G. VERIFIED CUSTOMER
Brandon handled my service and he was great.
12/6/2025
Jeffrey V. VERIFIED CUSTOMER
I couldn’t have been happier with John And the entire experience.
12/6/2025
Milagros K. VERIFIED CUSTOMER
I will wait for the representative to call me and thank you
12/6/2025
Ana B. VERIFIED CUSTOMER
While his outward demeanor appeared professional, my overall experience was disappointing. Throughout the interaction, I felt judged and spoken to in a passive-aggressive manner, as if I did not belong or could not afford to be there. This was uncomfortable and completely unexpected from a brand built on luxury and customer care.
Additionally, I was told my vehicle was ready when it was not, which resulted in unnecessary delays and wasted time. Accuracy and transparency are basic expectations when servicing a vehicle—especially at a Lexus dealership—and unfortunately, those standards were not met.
Although he maintains a polished, professional appearance, the way I was treated did not reflect Lexus values. Based on this experience, I will not be returning to this service provider and would not recommend him
Luxury service is not just about appearances; it’s about respect, honesty, and customer experience. Unfortunately, none of those were present in my interaction with Adrianne.
12/6/2025
David R. VERIFIED CUSTOMER
Always a pleasure to meet with Shedrick
12/6/2025
Ronald H. VERIFIED CUSTOMER
3 hours for oil change is not acceptable
12/6/2025
Elizabeth F. VERIFIED CUSTOMER
JM LEXUS is the best
12/6/2025
Emylene E. VERIFIED CUSTOMER
Omat was awesome all the way! The customer service and issue was taken cared of. Issue that I came in 3x but he and his team was able to figure out it was the door sensor.
12/6/2025
Reinaldo O. VERIFIED CUSTOMER
Outstanding Performance
12/6/2025
Leo K. VERIFIED CUSTOMER
All good
12/6/2025
Miroslaw P. VERIFIED CUSTOMER
Ms. Wendy approached my service very professionally as I expected.
She even arranged replacement of the wheel ream as it was scratched during car service break job.
I am very happy being assisted by Ms. Wendy
Definitely 5 star service indeed.
Thank you
12/6/2025
Xiao Lin. VERIFIED CUSTOMER
I sat in the customer waiting area on the first floor for half an hour past appointment time. He did not come over to call me. Instead he phoned me.
12/6/2025
Richard S. VERIFIED CUSTOMER
I have been doing business with LM Lexus for over 20 years, and have always been happy with my service.
On Dec. 3rd I had a red warning light on my dash, and brought in my vehicle. They kept me there for a very long time and then charged me $278.85 for a new battery. I believe that I was ripped off, and I’m very unhappy.
12/6/2025
Susan C. VERIFIED CUSTOMER
Daniel was very friendly, efficient in the completion of the paperwork for my appointment, and the service was completed in just over an hour. I was very happy and completely satisfied with my appointment in every way. I love my Lexus and am grateful for Daniel and JM Lexus!