Terrible experience . I will take my car to another Hyundai location for future service
1/21/2026
Gina F. VERIFIED CUSTOMER
Customer service agent was great to work with: kind, efficient, expedient and thorough
1/21/2026
Veronica G. VERIFIED CUSTOMER
You had my car from Saturday the 10th of January to today, the 20th. That was my only transportation and I was not given another vehicle to get around in. Plus, the axel failed when I was on the highway, I'm glad I was not going very fast when it happened to fall out. ????????????
1/21/2026
Natalie J. VERIFIED CUSTOMER
Kristine was kind, and provided an overview of the complimentary services that would be completed. This was my first service experience with Hyundai Crossroads and I was very pleased. Thank you!
1/21/2026
David E. VERIFIED CUSTOMER
I’m not satisfied with this visit, though I want to be clear that Kris herself has been helpful and professional. My dissatisfaction is with the overall service experience and process.
I brought the vehicle in for diagnosis only, not for road testing, and I did not authorize anyone to drive my car. Despite this, the vehicle was driven.
It took two separate visits, required me to miss work, and after the first visit I was told the issue was fixed. When I brought the car home and immediately plugged it in, I received another notification stating that charging had failed—showing the issue was not resolved.
Additionally, the core charging issue I described (failure during plug-in charging beyond ~30–50%) does not appear to have been fully tested during the first visit. Had it been, the failure would have been immediately reproducible.
This has been time-consuming, inconvenient, and frustrating. I appreciate Kris stepping in to help resolve this, but the overall experience has not met expectations.
1/20/2026
Cathryn B. VERIFIED CUSTOMER
The service team is great, friendly and very helpful
1/20/2026
Caleb F. VERIFIED CUSTOMER
Kristine was very personable and relatable.
1/20/2026
Peter B. VERIFIED CUSTOMER
Great job Dylan! Please give Dylan a massive promotion. At LEAST 25 extra dollars per hour.
1/18/2026
Anita C. VERIFIED CUSTOMER
You bet!
1/17/2026
Deanna D. VERIFIED CUSTOMER
Dylan was very transparent and has great customer service skills
1/17/2026
Carlee C. VERIFIED CUSTOMER
Dylan is the best!!!
1/17/2026
Dean H. VERIFIED CUSTOMER
Brett was great. Awesome sense of humor and so very helpful!!
1/17/2026
Chris R. VERIFIED CUSTOMER
I would be glad to fill out the survey.
1/16/2026
Terry P. VERIFIED CUSTOMER
Fast efficient and friendly service - unlike what I experienced at Planet Hyundai
1/15/2026
Carson B. VERIFIED CUSTOMER
Dropped off for emission recall & got my car back from the shop with an emissions leak & engine light.
1/14/2026
John R. VERIFIED CUSTOMER
Sean the technician was great! He figured out the problem! Brett and Charles were wonderful as well. The lady there too. Felt welcomed. Thank you!
1/14/2026
Caleb G. VERIFIED CUSTOMER
When dropping of the car the estimate for completion we were given was an hour off. This was frustrating because we wouldn't have waited at the dealership if we were given an accurate time. Other than that great job!
1/14/2026
Ed K. VERIFIED CUSTOMER
It all went well. Thank you
1/14/2026
Cory B. VERIFIED CUSTOMER
All work appears to have been completed to a high standard and was back out of the shop in a timely manner. Thank you!
1/14/2026
Richard C. VERIFIED CUSTOMER
We are from Arkansas and our “service engine light” came on. Gary, your service manager was able to work us in. He had the problem checked out and found that nothing was wrong. We were able to head for home with confidence.
Thanks Gary!!