Crossroads Hyundai of Loveland Auto Repair Service

The service staff tried to be helpful but told me that the needed repair was not covered under my warranty. This is inaccurate as I purchased a full warranty when I bought my car in October 2021. The service desk staff said to speak to the finance department. Tyler and finance reviewed my file and agreed that the powertrain warranty was purchased but not filed correctly. He said he’s going to work to update that. I need the transmission fixed, in my $125 diagnostic fee fully refunded, please.

Brett was good to work with, but I was very disappointed that whomever installed and serviced the "new" reconditioned engine they put in my 2015 Hyundai sonata, overfilled the engine oil by one and 1/2 quarts of oil. I didn't check it until having driven over 400 miles and I'm concerned it could affect my engine life.it could have blown the seal or something. HOW DOES THAT HAPPEN FILLING OIL ON A NEW ENGINE? A high-school student wouldn't do that!

Dylan was fantastic. I am completely satisfied with his help. My car is not right yet though. I was at Hyundai service from 9:15 am-5:40 pm…to have a recall fixed this morning. Was supposed to be 1 1/2 hrs. At 10:30 am, Team recommended an alignment and brake flush and could do it and was supposed be done by 12:15. Was “done” at 2:20. I paid and left to get my car washed…car goes straight but steering wheel tilted to left. Dylan asked me to come back. “Fixed” again but still not right and showed the Tech at 3:30. Tried again and after a short drive with Dylan, I finally left at 5:40 thinking it was good or at least not tilting left. Dylan asked me to call him in the morning to let him know for sure and he wanted to see if he could refund me some amount for all my time spent there today and my patience. I left to get my car washed and steering wheel is straighter but unfortunately now over corrected and slightly tilting right definitely improved. I lost an entire day and my steering wheel is no longer straight like when I came in at 9:15 this morning. I just want my money back so I can get it fixed. I’d love to let Hyundai try but needless to say, I’ve lost confidence and don’t think the techs are capable of doing it right.

You’re great!

I felt very well taken care of for this visit and appreciate it all the work that Elliot did on looking into the buzzing noise situation.

Kristine was great!! I was in, service was done qujckly and I was out if there.Very pleased Thanks!!

Being new to the area, I was extremely happy with my Hyundai dealership where I moved from, and finding Crossroads Hyundai was excellent. I tried Greeley Hyundai and they were a disappointment. The customer service experience at Crossroads Hyundai was similar to the level of service I've come to expect and Kristine was awesome. Her demeanor and attitude was great. My two visits so far have been perfect with no pressure placed on me during either service. The dealership is nice and clean with plenty of seating options. I'm entertaining the idea of trading my current 2024 Palisade for one of the 2026 Palisade models - in large part because of the Hyundai brand and the level of service I've received.

Lyn and Kris did a phymnional job

I waited for two hours when I was told it would be done in 1.5 hours. And after 2 hours, I went up to the desk to find out that they hadn’t even STARTED my service. I had to leave for another appt. without even having anything done on the car after waiting for two hours for no reason. If you are understaffed, I would have appreciated someone just calling Into reschedule so I didn’t sit there for absolutely no reason. It was an extremely frustrating experience. Or, someone should have checked in after one hour to tell me about the delay because I might have left then.

Good service

Misplaced my key after my service. Had to wait another 30-40min for the to find it in another car.

Cecil is excellent great communicator very pleasant to work with.

The work was quick and painless. I appreciate the quick turnover of my vehicle!

Only issue was that there were no "loaner cars" available, so I was without a car for 10 days, before being told that Hyundai Customer Care would possibly reimburse me for a rental car, but nobody at the dealership knew for sure if Hyundai could or would reimburse me for a rental car

Great service with a smile!!

My job was well done by Cecil

You fixed the door on my Hyundai, and as soon as we got home, the inside paneling is already disconnected. Seems like a sloppy job was done

They did the job quicker than I thought they would, and took care of another problem I had. I am always pleased with the service at Crossroads Hyundai

Very responsive.

We bought a new Santa Fe and the lid to the center console fell off the very next day. We took it in to have it looked at and were told the dealership wouldn't replace it because it was our fault. My wife just opened it to put her gloves in there and the lid completely fell off. Horrible customer service for an obviously defective part. Also, one of the seat belts won't retract. How many other issues are we going to have with this car? I'm regretting our decision to buy a Hyundai.