Brett was very, thorough, honest and had great manners. We will use Hyundai Crossroads again and would recommend their service department.
I love my Hyundai.
3/4/2026
Kevin W. VERIFIED CUSTOMER
Brett explained what the tech found.
3/4/2026
Joan G. VERIFIED CUSTOMER
Good experience
3/3/2026
Matt H. VERIFIED CUSTOMER
Thank you
3/1/2026
Patricia C. VERIFIED CUSTOMER
Cecil was great as always. Three weeks was way too long when we picked up the car the exterior was so dirty it was hard to see out the windows thought you could at least wash the car after sitting out side for 3 weeks we were very disappointed!!’
3/1/2026
Robert P. VERIFIED CUSTOMER
Great friendly efficient service!!
2/28/2026
Elizabeth J. VERIFIED CUSTOMER
The service department feels genuinely nice and hardworking. I am very pleased with the efficiency of the appointment, too. The only I would have loved was for for my windshields to be cleaned--just would have been a nice touch.
2/27/2026
Janet H. VERIFIED CUSTOMER
They are friendly. They know your time is valuable so they get you in and out quickly and do a great job
2/27/2026
Karen J. VERIFIED CUSTOMER
Kristine did a good job of explaining what needed to be done.
2/27/2026
John R. VERIFIED CUSTOMER
I like working with Cecil
2/26/2026
Christian L. VERIFIED CUSTOMER
After my service was completed I started my car and as soon as I started to drive it I had a bunch of codes start flashing at me and my steering wheel started to lock up. I took it back and they looked at it and figured out it was because the mechanic had somehow caused my battery to have a low voltage and I was told it was because he did something with 2 cars at once instead of doing one car at a time. I also recently had my tires replaced there and as soon as I left after that service I could immediately feel the alignment was not ok. I’m not very pleased with my recent services and how there seems to be a problem with my car when I leave from there.
2/26/2026
Joseph C. VERIFIED CUSTOMER
Service is always great at Crossroads, no complaints there!
2/26/2026
Benjamin D. VERIFIED CUSTOMER
This is a consistent issue at this place since I bought the car. The service team forgets about its customers. Weather i there waiting or they talk me home. They forget about you. They tell you it will be 1.5 hours or 4 hours. Then they forge about you. Or another recall pops up and wont tell you it will be longer wait. This last recall apparently everything was done around noon. I called at 3pm and they were like oh I guess it was done a few hours ago. I value my time. Its frustrating that they dont. And some on dented my rear fender and know one has called back about this. The lot was jammed yesterday with alot cars. Ibwas watching them playing bumper cars trying to get each one out. They obviously knew they hit it. There were fingerprints all over it.
2/25/2026
Jessica L. VERIFIED CUSTOMER
This is the second time that Kristin has helped me at the dealership, and she is always nice and thorough with her explanations. Excellent person and associate!
2/25/2026
Bryan B. VERIFIED CUSTOMER
I was very impressed with the service advisor. Yes my service took longer than expected. But he made sure to keep me updated with proactive updates along the way. Very much appreciated the communication and service.
2/24/2026
Vicki L. VERIFIED CUSTOMER
Dylan is always to helpful!
2/24/2026
Daniel E. VERIFIED CUSTOMER
Dylan was great, communicative, and super helpful during a otherwise unexpected failure after 3,011 miles on a new vehicle.
2/23/2026
Dana F. VERIFIED CUSTOMER
She’s excellent…you’re lucky to have her…professional, kind and helpful.
2/22/2026
Crystal R. VERIFIED CUSTOMER
Thanks for great service and communication!
2/22/2026
Lanie H. VERIFIED CUSTOMER
dylan is so awesome and very nice!! i’ve never experienced bringing in my own car to get serviced before so i was very nervous but there was a lot of updates, texts, and information that made it all less daunting in the end.