The service representative I dealt with was immediately dismissive, rude, and condescending from the second I walked in the door. When I mentioned I had the pre paid maintenance package and the service should be covered he said “…and who told you that” as if I didn’t know what I was talking about. Maybe he woke up on the wrong side of the bed but I was very put off by the way he showed no desire to talk to me and listen to me from the second I showed up. Will not be back to this location. Had the same type of interaction when I was car shopping here recently and when I saw service department years ago.
11/1/2025
Keith K. VERIFIED CUSTOMER
So far your team has treated me really well
11/1/2025
Tyler L. VERIFIED CUSTOMER
Excellent service, fast maintenance, friendly staff
11/1/2025
Andra R. VERIFIED CUSTOMER
Didn’t really feel the sense of quality customer service when welcomed to the appointment.
10/31/2025
April W. VERIFIED CUSTOMER
I worked with several people at the dealership when servicing my car the other day, and everybody was completely and totally amazing and helpful, and it couldn’t have gone better in my opinion.
10/31/2025
Lindsay M. VERIFIED CUSTOMER
Cecil was friendly, informative and efficient. I appreciate his help!
10/31/2025
Michael M. VERIFIED CUSTOMER
Ok thanks
10/31/2025
Peggy B. VERIFIED CUSTOMER
Although the vehicle wasn’t completed when originally estimated (not any fault of the service dept - the part wasn’t in stock and not rec’d when expected), everyone I spoke with (Cecil, Brad (?) and especially Kris) were excellent to work with. Professional, friendly and helpful.
10/30/2025
Garry F. VERIFIED CUSTOMER
Brett was friendly and professional. The one thing that touched my heart was his respect for me and his positive energy. Thank you Brett.
10/30/2025
Andrea H. VERIFIED CUSTOMER
The service on the bar was great. But..I live 10 minites from your site but the shuttle driver drove me for an hour and a half ! The shuttle driver was really nice and I liked him but I should have been picked up last. Instead we drove to north Fort Collins and then to CSU for pickups. Ten minutes away and I was in the van for one hour and half! I will never use your shuttle service again! But thanks for fixing my car
10/30/2025
Gbemileke R. VERIFIED CUSTOMER
I’ll call tomorrow. I’m experiencing some vibration in the car once the speed starts getting up to about 50mph
10/29/2025
Cynthia S. VERIFIED CUSTOMER
Associates were professional and friendly. We were in and out in under 45 minutes.
10/28/2025
Stephanie Z. VERIFIED CUSTOMER
Great service! Came in with a dead battery a week before I had an appointment for my oil change and tire rotation. He Fit me in for all sevices. Thank you!
10/28/2025
Jacka E. VERIFIED CUSTOMER
Dylan was extremely helpful and such a nice man.
10/28/2025
Erving V. VERIFIED CUSTOMER
Brett and all service advisors are all amazing 5/5 stars towards them always amazing and friendly and relay information to the best of their abilities. But 1/5 stars for the tech Alex horrible technician to be honest. Couldn’t diagnose a loud noise that was plainly obvious and first time I saw him pull my car around his headphones were in. Absolutely awful. I am a service advisor myself so no blame towards the advisor they listen to what the technician says. I have worked with techs like that and we fired them on the spot. I still have issues that will be taken to another Hyundai for second opinions.
10/25/2025
Eliana J. VERIFIED CUSTOMER
My bluelink app won’t update that I got an oil change & it keeps sending me maintenance due notifications. They also forgot to reset my oil life % thing. How do I fix this so i know when to get another oil change.
10/24/2025
Cas S. VERIFIED CUSTOMER
Courtesy, quick, clean
10/24/2025
Robert M. VERIFIED CUSTOMER
None
10/24/2025
Karen S. VERIFIED CUSTOMER
Kristine was very pleasant.
10/24/2025
Christina P. VERIFIED CUSTOMER
Brett-great!
Waiting a little over an hour for shuttle to transport me to work-not great. Shuttle driver says he wasn’t notified of people waiting. Then, there were 2 of us-going in opposite directions-it was uncomfortable to decide who would be dropped off first. Ultimately, the other person decided to uber because she would be late for work. I didn’t like being put in that position :( Overall, dealership and services are good…maybe understaffed though?