Dylan was very helpful & professional. I really appreciate his help in making the process of getting my car fixed a breeze & less stressful. I look forward to coming back for any & all of my car needs.
11/8/2025
Patricia H. VERIFIED CUSTOMER
Quick wait time and everything handled properly. Thank you
11/6/2025
Hannah W. VERIFIED CUSTOMER
The check engine light was on when I picked up the car. Someone did address it, and he was quite helpful, but it seemed strange that it was parked with the light on. Small things but it would have been great for the technicians to use the guest profile rather than adjusting the home settings of the drivers seat. The car was also put into km, which I didn’t notice until I got on the highway not knowing what speed I was going. None of these were huge things, but also seemed like something that could be addressed for other car owners
11/5/2025
Leah N. VERIFIED CUSTOMER
I was told my oil change and tire rotation would take an hour and 30 minutes (which seemed really long for that service) and that I would be texted when my car was done. After waiting an hour and 45 minutes, I went up to the desk to ask about my car and the guy said my car had just finished (but I never received a text). I made an appointment in order to plan for this service during my work day. I recommend at the time of booking to give an idea of how long the service will take and, if the customer is waiting (which I said I was), I recommend that a service rep reaches before or near the time the car was supposed to be done to give an update. I felt forgotten about. Thanks.
11/5/2025
Thomas L. VERIFIED CUSTOMER
A job that was supposed to take a week to week and a half took 3 weeks because apparently the parts department did not tell the service department that a part had arrived. Moreover, the wheel was never fixed, as had been stated it would in the estimate. There were multiple reasons given why, but it appears that it was not looked into until I asked about it over 2 weeks into the repair
11/4/2025
Danna H. VERIFIED CUSTOMER
She was great
11/4/2025
Jerry K. VERIFIED CUSTOMER
Kristine is profession and very helpful
11/4/2025
Kamika K. VERIFIED CUSTOMER
The service representative I dealt with was immediately dismissive, rude, and condescending from the second I walked in the door. When I mentioned I had the pre paid maintenance package and the service should be covered he said “…and who told you that” as if I didn’t know what I was talking about. Maybe he woke up on the wrong side of the bed but I was very put off by the way he showed no desire to talk to me and listen to me from the second I showed up. Will not be back to this location. Had the same type of interaction when I was car shopping here recently and when I saw service department years ago.
11/1/2025
Keith K. VERIFIED CUSTOMER
So far your team has treated me really well
11/1/2025
Tyler L. VERIFIED CUSTOMER
Excellent service, fast maintenance, friendly staff
11/1/2025
Andra R. VERIFIED CUSTOMER
Didn’t really feel the sense of quality customer service when welcomed to the appointment.
10/31/2025
April W. VERIFIED CUSTOMER
I worked with several people at the dealership when servicing my car the other day, and everybody was completely and totally amazing and helpful, and it couldn’t have gone better in my opinion.
10/31/2025
Lindsay M. VERIFIED CUSTOMER
Cecil was friendly, informative and efficient. I appreciate his help!
10/31/2025
Michael M. VERIFIED CUSTOMER
Ok thanks
10/31/2025
Peggy B. VERIFIED CUSTOMER
Although the vehicle wasn’t completed when originally estimated (not any fault of the service dept - the part wasn’t in stock and not rec’d when expected), everyone I spoke with (Cecil, Brad (?) and especially Kris) were excellent to work with. Professional, friendly and helpful.
10/30/2025
Garry F. VERIFIED CUSTOMER
Brett was friendly and professional. The one thing that touched my heart was his respect for me and his positive energy. Thank you Brett.
10/30/2025
Andrea H. VERIFIED CUSTOMER
The service on the bar was great. But..I live 10 minites from your site but the shuttle driver drove me for an hour and a half ! The shuttle driver was really nice and I liked him but I should have been picked up last. Instead we drove to north Fort Collins and then to CSU for pickups. Ten minutes away and I was in the van for one hour and half! I will never use your shuttle service again! But thanks for fixing my car
10/30/2025
Gbemileke R. VERIFIED CUSTOMER
I’ll call tomorrow. I’m experiencing some vibration in the car once the speed starts getting up to about 50mph
10/29/2025
Cynthia S. VERIFIED CUSTOMER
Associates were professional and friendly. We were in and out in under 45 minutes.
10/28/2025
Stephanie Z. VERIFIED CUSTOMER
Great service! Came in with a dead battery a week before I had an appointment for my oil change and tire rotation. He Fit me in for all sevices. Thank you!