Recommended expensive unnecessary services, told me that although I was promised at purchase of the vehicle that ALL services until 36,000/3years were free but now am told my next is my last, and didn’t even bother to wash the truck.
9/3/2025
Mike G. VERIFIED CUSTOMER
Great service
9/3/2025
Bill L. VERIFIED CUSTOMER
Kristine was very helpful, addressing all of my questions and concerns as well as she could.
9/1/2025
Charles S. VERIFIED CUSTOMER
Very friendly service, completed quickly. The service was beyond expectations.
8/31/2025
Tracey S. VERIFIED CUSTOMER
While Kristine was at lunch, her co-worker did not cover for her. So I was left sitting in the waiting area for two hours even though my oil change was complete. It wasn’t until I went to ask about my vehicle that the co-worker, who had apparently moved my car, bothered to look up from his cell phone, find the paperwork, and help me. Kristine talked to her supervisor, who agreed to refund the cost of the oil change. I appreciated her for doing that.
8/30/2025
Terra E. VERIFIED CUSTOMER
I wish I would have known, asap, that what was needed was covered under warranty. I was very concerned all day what it was going to cost me.
Really appreciated the ride home and back. Thanks
8/29/2025
Mark C. VERIFIED CUSTOMER
The service is always done properly and very fast.
8/29/2025
Max B. VERIFIED CUSTOMER
Hi
Service person was very good with prompt service and communication. However I was disappointed with two items:
1) I noticed after service was complete the type of oil was stated as 0 - 20 W Synthetic, I checked my records at home and saw that the oil should have been 5-30 W Synthetic, I called the service department to look into why 0-20W was used and was informed that the paperwork was in error and that the proper oil had been used. I requested that the error be corrected within the serviceorder and was informed that it had been closed out and wasn’t possible to update.
2. Also on the service order a car wash is included in the complimentary service, I was informed that the Detailers were not available for a car wash. So, nothing was offered or mentioned.
To summarize, the service people are polite, professional, prompt, and explain the issues, my problem is the quality and delivery of accurate record keeping could be improved. Also delivery of what (e.g. car wash)is listed in the service order was not completed
Let me know your thoughts.
Thank you,
Max B
8/29/2025
Marwan K. VERIFIED CUSTOMER
I like Kristine. She is very good. The survey will reflect that I was pleased with today's service.
8/29/2025
Ronald J. VERIFIED CUSTOMER
Professional!
8/28/2025
Jeremy S. VERIFIED CUSTOMER
The wait was over 1.5 hours
8/28/2025
April W. VERIFIED CUSTOMER
Kristine, as well as everybody else I came into contact with in the service department and dealership were friendly, helpful, and lovely to work with :)
8/27/2025
Timothy F. VERIFIED CUSTOMER
Good Customer Service Skills very friendly and knowledgeable.
8/27/2025
Elizabeth T. VERIFIED CUSTOMER
Dylan was great to work with!
8/25/2025
Parke P. VERIFIED CUSTOMER
She is very good
8/24/2025
Barbara O. VERIFIED CUSTOMER
Great service
8/23/2025
Diana L. VERIFIED CUSTOMER
The service and communication is always wonderful at Crossroads Hyundai
Thank you
Diana
8/23/2025
Tait A. VERIFIED CUSTOMER
Cecil is an exceptional individual who embodies personability, knowledge, and sensitivity to customer experience. When a junior tech in his department inadvertently used inappropriate language during my car’s walkaround, Cecil immediately addressed the situation with a heartfelt apology, ensuring me that such behavior is not tolerated in his department. He took the initiative to educate the young tech and reassured me of his actions. Additionally, due to a filter being out of stock and my oil change taking longer than expected, Cecil graciously offered a discount for my wait. Cecil is truly a valuable asset and, in my opinion, deserves consideration for a promotion or raise!
8/21/2025
James D. VERIFIED CUSTOMER
You didn’t reset the service interval on the dashboard. It still shows that the car is 100 miles beyond service.
8/21/2025
Dennis C. VERIFIED CUSTOMER
Customer service agent Cecil was very polite/friendly and explained the service fix completely.
Thankyou