Brett is always helpful and courteous. He goes about and beyond to ensure satisfaction.
9/5/2025
Andy H. VERIFIED CUSTOMER
Cecil was very helpful and responsive. I was surprised however it took 3 hours to replace a switch in the armrest.
9/5/2025
Spencer H. VERIFIED CUSTOMER
Cecil and the team are fantastic
9/4/2025
Peggy B. VERIFIED CUSTOMER
This is the second time I’ve come in for service after buying my new Santa Fe. Both times, when I walked in the door to the service desk, Cecil looked right at me and there was no greeting, no “Hello, we’ll be right with you.” I know it’s a small thing but it makes me wonder why I would want to go somewhere where I don’t feel welcomed.
Also, when I went to pick up my car, I was told it was parked out front. After walking outside and not seeing it, I walked around the corner and all the way down in front of the sales area… no car. I then had to go back to Service, and wait for the same woman who told me it was out front to get off the phone, to ask where my car was (it was out back). Again, a little thing but the inconvenience made a big impact.
9/4/2025
Rebecca D. VERIFIED CUSTOMER
Kristine is a real professional. Good communicator, friendly and problem solver. Thank you.
9/4/2025
Amy H. VERIFIED CUSTOMER
Brett is amazing! He is extremely professional and listen intently!
9/4/2025
Judith S. VERIFIED CUSTOMER
Always friendly and professional service!
9/3/2025
Kelly H. VERIFIED CUSTOMER
Recommended expensive unnecessary services, told me that although I was promised at purchase of the vehicle that ALL services until 36,000/3years were free but now am told my next is my last, and didn’t even bother to wash the truck.
9/3/2025
Mike G. VERIFIED CUSTOMER
Great service
9/3/2025
Bill L. VERIFIED CUSTOMER
Kristine was very helpful, addressing all of my questions and concerns as well as she could.
9/1/2025
Charles S. VERIFIED CUSTOMER
Very friendly service, completed quickly. The service was beyond expectations.
8/31/2025
Tracey S. VERIFIED CUSTOMER
While Kristine was at lunch, her co-worker did not cover for her. So I was left sitting in the waiting area for two hours even though my oil change was complete. It wasn’t until I went to ask about my vehicle that the co-worker, who had apparently moved my car, bothered to look up from his cell phone, find the paperwork, and help me. Kristine talked to her supervisor, who agreed to refund the cost of the oil change. I appreciated her for doing that.
8/30/2025
Terra E. VERIFIED CUSTOMER
I wish I would have known, asap, that what was needed was covered under warranty. I was very concerned all day what it was going to cost me.
Really appreciated the ride home and back. Thanks
8/29/2025
Mark C. VERIFIED CUSTOMER
The service is always done properly and very fast.
8/29/2025
Max B. VERIFIED CUSTOMER
Hi
Service person was very good with prompt service and communication. However I was disappointed with two items:
1) I noticed after service was complete the type of oil was stated as 0 - 20 W Synthetic, I checked my records at home and saw that the oil should have been 5-30 W Synthetic, I called the service department to look into why 0-20W was used and was informed that the paperwork was in error and that the proper oil had been used. I requested that the error be corrected within the serviceorder and was informed that it had been closed out and wasn’t possible to update.
2. Also on the service order a car wash is included in the complimentary service, I was informed that the Detailers were not available for a car wash. So, nothing was offered or mentioned.
To summarize, the service people are polite, professional, prompt, and explain the issues, my problem is the quality and delivery of accurate record keeping could be improved. Also delivery of what (e.g. car wash)is listed in the service order was not completed
Let me know your thoughts.
Thank you,
Max B
8/29/2025
Marwan K. VERIFIED CUSTOMER
I like Kristine. She is very good. The survey will reflect that I was pleased with today's service.
8/29/2025
Ronald J. VERIFIED CUSTOMER
Professional!
8/28/2025
Jeremy S. VERIFIED CUSTOMER
The wait was over 1.5 hours
8/28/2025
April W. VERIFIED CUSTOMER
Kristine, as well as everybody else I came into contact with in the service department and dealership were friendly, helpful, and lovely to work with :)
8/27/2025
Timothy F. VERIFIED CUSTOMER
Good Customer Service Skills very friendly and knowledgeable.