The service and communication is always wonderful at Crossroads Hyundai
Thank you
Diana
8/23/2025
Tait A. VERIFIED CUSTOMER
Cecil is an exceptional individual who embodies personability, knowledge, and sensitivity to customer experience. When a junior tech in his department inadvertently used inappropriate language during my car’s walkaround, Cecil immediately addressed the situation with a heartfelt apology, ensuring me that such behavior is not tolerated in his department. He took the initiative to educate the young tech and reassured me of his actions. Additionally, due to a filter being out of stock and my oil change taking longer than expected, Cecil graciously offered a discount for my wait. Cecil is truly a valuable asset and, in my opinion, deserves consideration for a promotion or raise!
8/21/2025
James D. VERIFIED CUSTOMER
You didn’t reset the service interval on the dashboard. It still shows that the car is 100 miles beyond service.
8/21/2025
Dennis C. VERIFIED CUSTOMER
Customer service agent Cecil was very polite/friendly and explained the service fix completely.
Thankyou
8/21/2025
Marvin G. VERIFIED CUSTOMER
Service was totally satisfactory.
8/20/2025
Gentry M. VERIFIED CUSTOMER
Kristen was very helpful regarding several questions I had.
8/20/2025
Julie W. VERIFIED CUSTOMER
Brad was extremely professional during my visit today. He was very patient with a multitude of questions I asked him and was also. He was in constant contact with me in updating the events that were happening with my car. The servicemen were most efficient, as I was out of there in less than an hour and a half. I was a very happy customer!
8/20/2025
Kevin W. VERIFIED CUSTOMER
I'll come back
8/20/2025
Angela W. VERIFIED CUSTOMER
No thanks
8/19/2025
Kevin F. VERIFIED CUSTOMER
Wasted entire day. Car not even touched.Not sure how that is possible???
8/19/2025
Molly S. VERIFIED CUSTOMER
After 90 minutes I went back to the desk, my car was ready but I had not been notified. Each of the 4 tires had different pressure levels. Then about 15 minutes after I had left the dealership I received a text that my car was ready. It was a frustrating visit.
8/17/2025
Matthew S. VERIFIED CUSTOMER
Car was returned with damaged/missing charger cover that was present prior to work; and 18% charge which I was told by Hyundai representative that charge should be around 50% when unused for extended periods. Unsure of quality of test of work
8/16/2025
Kelly C. VERIFIED CUSTOMER
Only issue with our experience has nothing to do with Crossroads Hyundai. It has to do with Hyundai, and our all electric Kona and it’s random 12 volt battery draining problem that leaves us stranded with no rhyme or reason and apparently Hyundai has not figured out a cause over the course of 2 years of this problem being present with many electric Kona owners.
8/16/2025
Tony W. VERIFIED CUSTOMER
He did a great job and explained everything that needed to be done and ion future visits too.