Dick Smith Nissan of Lexington Auto Repair Service

Great job but Justin musser

Good job

Thank you

I do not appreciate having someone push the sales you are having. I am there for service. If I need service. Then tell me what is needed and the cost. Give me data. But don’t tell me that … it’s been a while since you have had tires and we are having a sale right now. And prepare a sheet with different tires and prices .. when I asked her what the tread size was - She didn’t know. And Didn’t know I had just replaced a tire a few months ago. Don’t try to push your sales without giving me the data to make an informed decision. Then , I had informed her that I keep my tire pressure at 35. - The tires hold curves better at the pressure. I leave and drive down the street and the pressure was 33. I drove back. Told them that air had been taken out of my tires. And it was still registering 33 when I got to the door. She told me that you didn’t drive at 45 mph to get a proper tire pressure reading. Lol. When I got the car back. And started it up and drove out of the parking lot , lol. The tire pressure was immediately registering 35…. And I know they did Not drive it at 45 mph in the parking lot. Be honest. I know they took air out and were just trying to defend themselves.

I will be delighted to give a very POSITIVE review.

Extremely long wait while car sat in bay. Service tech sat in air conditioned service area majority of time.

Very nice and professional! Even the car was washed! Thank you **** Smith!

Thank you so much for quick and high quality service.

No comments

Another great experience! The entire staff is wonderful.

Robina is first class and she goes above and beyond to take care of her clients!

Nice people and good service. No faults at all.

Very professional, everything was done as needed.

Excellent

Robina did a great job keeping me informed on the status of my vehicle and was helpful and helping me secure a loaner vehicle so that I can get back-and-forth to work. She was a pleasure to work with.

Robina did a great job for me. I told her I was wanting to buy another Maxima, but I found out recently that they are discontinued. I guess I’ll be buying a Lexus car instead.

Completed in a timely manner—did not hassle about other things that needed to be done

Robina was excellent and so was the guy that took me to work …definitely a wonderful experience

Robina did a great customer service job. And very helpful and answers all my questions that I have.

Everything was completed as you would expect from a quality dealership. From check-in to service thru check-out