Always excellent customer service!!! Wewill never go anywhere else because of how much we trust **** Smith and because of how professional and kind the staff is!
8/27/2025
Gayle F. VERIFIED CUSTOMER
Justin Musser was very Good and listened. He kept me informed. But I don’t know who orders parts but they ordered the wrong parts and so it took 3 days for my car repair. But Justin was going to get me a rental but told him that was ok. I have done business with **** Smith in Lexington when they open but before that I went to Irmo. This is my 8 Nissian!
8/27/2025
Christine M. VERIFIED CUSTOMER
Justin Musser was GREAT!! Very helpful
8/27/2025
Darin S. VERIFIED CUSTOMER
You got the job done quickly, thank you for that! Not exactly sure what the clanking issue was that I had to come back for though. I know I was told that it had to be “torqued three times” but that just makes it sound like it just wasn’t tight enough and could possibly loosen over time and come back. Hopefully it doesn’t. Thanks!
8/26/2025
Michael M. VERIFIED CUSTOMER
They weren’t able to fix my issue with the front collision system the message is "Forward Driving Aids temporarily disabled Front Sensor Blocked See Owner's Manual"
8/26/2025
Barbara D. VERIFIED CUSTOMER
Took much longer than expected. Had i been told that when I made the appointment I would have dropped it off. Otherwise...Awesome job and friendly faces.
8/26/2025
Christian W. VERIFIED CUSTOMER
Why does it take 2 hours for an oil change and tire rotation?
8/26/2025
Carolyn M. VERIFIED CUSTOMER
Very helpful and made sure our issue was resolved.
8/25/2025
Geleen T. VERIFIED CUSTOMER
had an appt at 10am and was there almost 3 hrs. For what I had done that should not have taken that long. I had to keep asking how much longer. When you have an apt it shouldn’t take that long.
Also, asked persons who were chatting in the back about leases as mine is up in a year. I have purchased 6 nissans (not here as I moved here recently) but you’d think I’d get an acknowledgment of hey that’s great and hey sit down let’s see what we can do for you…it was me standing and asking what payments are and probing what was on the lot, etc. not good customer service, I did not feel welcomed.
8/25/2025
Lisa A. VERIFIED CUSTOMER
The "Warning Low Washer" light is still on. Photo taken as proof.
8/24/2025
Vallie Z. VERIFIED CUSTOMER
Loved her!!!!
8/23/2025
Sara M. VERIFIED CUSTOMER
Very nice and straight forward. Very much appreciated!
8/23/2025
Charles C. VERIFIED CUSTOMER
Jaclyn is an awesome Customer Service Representative for you all! Please ensure you all keep her and reward her!
8/23/2025
Tranisha H. VERIFIED CUSTOMER
Thank you
8/23/2025
Kela T. VERIFIED CUSTOMER
You guys were awesome!
8/22/2025
Traci W. VERIFIED CUSTOMER
Rabina was awesome!!! Her an Madison are the best!!!
8/22/2025
Norma R. VERIFIED CUSTOMER
Good but let water bottle in car
8/22/2025
Warren W. VERIFIED CUSTOMER
Good experience
8/21/2025
Shiqi H. VERIFIED CUSTOMER
The advisor works hard and fine, but the service quality is not as good as before. The coolant is not fully refilled, and we have to come back again just for fastening the replaced battery terminals, and paying by credit card is undually surcharged..