Robina was completely wonderful. She was very professional and had a great attitude plus very cute.
7/11/2025
Robert T. VERIFIED CUSTOMER
Robina does a great job of explaining the service and keeping me informed throughout the process.
7/11/2025
Gene W. VERIFIED CUSTOMER
Jaclyn, is great with her communication, response time and personality.
Would highly recommend her as a service advisor.
Thank you Jaclyn!
Regards,
Gene W
7/10/2025
Nadya B. VERIFIED CUSTOMER
NA
7/10/2025
Elizabeth C. VERIFIED CUSTOMER
It took far too long. I had an appointment and I still sat in the waiting room, with no tv and no phone chargers that worked, for almost 4 hours. It took 2.5 hours for her to even come in and let me know any kind of update. At that point I was told they were finishing up, but it still took another almost hour and a half.
7/10/2025
Deborah H. VERIFIED CUSTOMER
Robina was very professional and pleasant.
7/10/2025
Brenda H. VERIFIED CUSTOMER
Robina, was knowledgeable and answered all my questions. She kept me updated on what was being done to my car and time line for it being ready. She also gave my little dog a doggy treat. Thank you for having friendly people like Robina on your staff. Sincerely, Brenda H
7/9/2025
Ashley B. VERIFIED CUSTOMER
Justin is very knowledgeable and patient. He did an excellent job of explaining things and even fixed an issue that arose when I picked my vehicle up. I will always ask for him as my service advisor going forward.
7/7/2025
Curtis G. VERIFIED CUSTOMER
Maddison is the best.
7/5/2025
Sadie B. VERIFIED CUSTOMER
Justin cared about our issues and followed up all the way through. You need more employees like justin. You are lucky to have him
7/5/2025
Robert F. VERIFIED CUSTOMER
You can reduce my bill. I got there at 7:50 am to have my back brakes done. I set in the waiting room the hold time I was there. No one can to give me an update. I was told at 1:46 pm that my car was ready. I talked with the manager Madison and she apologized.She said my car was ready for sometimes. She said through my wait Jaylen should have come to me. She said, Jaylen told her I said I was going to leave and come back. I never told Jaylen that. However, even with that, Madison said, that should not have happen and she apologized again because she said Nissan does work like that. I have been a Nissan customer for several years. I will appreciate some reward points. I am doing this survey honestly to help your company because I know you take pride in it. By the way, I did not have my phone on me while I was in the waiting area. It was in my car they were working on.
7/4/2025
Linda P. VERIFIED CUSTOMER
Jaclyn was very efficient, helpful, professional, kind and thoroughly knowledgeable of what I was asking and requesting of the service for this vehicle! Thank you Jaclyn !
7/4/2025
Robert B. VERIFIED CUSTOMER
The service was good but drink machine wasn't working.Go back to the free drinks and snacks, you make plenty of money on labor and parts to afford them.
7/4/2025
James B. VERIFIED CUSTOMER
Jaclyn was great. She was very responsive and helpful. At no point did I feel like she was trying to upsell me or an unnecessary service was getting pushed on me. She listened to my concerns about what was wrong with my vehicle and laid out a clear and fair solution to make sure I felt at ease about everything even after I got my truck back.
7/3/2025
Dean H. VERIFIED CUSTOMER
The Staff are awesome!
7/3/2025
Melissa L. VERIFIED CUSTOMER
Hello. The atmosphere was quite different today. Yet still the same excellent quality of service. Why don’t you have snacks anymore? Thanks for servicing my car so efficiently. Have a great holiday !
7/2/2025
John F. VERIFIED CUSTOMER
Jaclyn promptly greeted me as I arrived and was very polite
7/2/2025
Joseph M. VERIFIED CUSTOMER
Jaclyn did a great job and explaining to me what my car was in need for the next service and keeping me informed with my current service.
7/2/2025
Hunter M. VERIFIED CUSTOMER
Jaclyn was very knowledgeable and professional. My car was spotless when it was given back to me after my oil change and tire rotation. I always have a positive experience at **** Smith Nissan Of Lexington, SC.
7/1/2025
Toby J. VERIFIED CUSTOMER
Very satisfied with all aspects of the experience. Especially impressed with Justin and Madison and the flexibility regarding the cost of the repair.