Dick Smith Nissan of Lexington Auto Repair Service

Excellent service with explanations of other services needed for upkeep job well done

She was so kind to me and very professional. This is the best experience I’ve ever had with the service department! She made me feel right at home.. I was in and out within minutes of my arrival.Awesome job service department!

Greasey, dirty hand print on the driver’s side “A” pillar from where oil sticker was placed on windshield. Oil change was scheduled for 7:00 AM and didn’t finish until 10:55 AM. Please have service technicians move seat back away from steering wheel when they have to move seat forward to move car. I understand this is a work(fleet) car, but I am responsible for taking care of car and try to do so. This is not the first issue I’ve had with the car being left dirtier than it was before it was serviced and or repaired. I have complained to the service department before and was told I would have to make an appointment to have car detailed. I did not do a written complaint or review when it happened. I was hoping things would get better.

Thank you for taking me in right away and getting my car back on the road as soon as possible. Everyone was super nice and professional!

Great service and understanding from the staff

Easy to get an appointment and timely when we got there. Robina kept is informed the entire time! Great experience!

Thank you Robina! A+++

When I called to inquire about my car, I was told it would be only about 30 more minutes until it was ready. Since I was already in the area, I went back to the dealership instead of going all the way back home. Needless to say after an hour and a half of waiting, I was extremely frustrated. Had they been honest with me, I would not have wasted an hour and a half of my time just sitting at the dealership. Then when I finally got my car and was driving it home, I noticed that the right blinker was going at double speed. I immediately called them back and was told that that might’ve happened because of the other work they had done and some of the wiring might not have been put back Correctly. So now, since I work through the week, I’m going to have to waste a Saturday to go back to the dealership to have this corrected, ridiculous.

Good friendly service and kept me updated, was definitely worth going to!

Jaclyn was great!

I have been coming to **** Smith of Lexington for a couple years now to get my car serviced. I have always been very pleased by the nice staff and communication. Yesterday I feel there was some miscommunication errors between me and my service person. 1.) I don’t understand what the battery service charge is that was on my account. I only wanted to get a new battery because I was told mine was critically low and if I shut my car off it might not crank back up. 2.) I asked to get my old battery back prior to purchasing the new one because I thought it was one my husband recently purchased and I wanted to return it. It was never discussed with me there was a $40 fee (which i understand why you charge) and when I got in my car the battery wasn’t even in there. I understand people make mistakes and I forget things from time to time but I feel that should have been disclosed with me at some point. I only discovered that fee when I went back inside to ask for my battery after noticing it wasn’t in my car. I also wish my report would have been discussed more with me as I do not know what maintenance things need to be done to my car. I apologize for complaining but I feel the experience I had yesterday was not the same standard of service I have received in the past.

Everything was good

Great job!

Robina caulder is a great service advisor

Efficient fast. Customer focused. Friendly employees. Very warm environment

I simply asked for a break on the $300 diagnostic charge due to the fact I was never informed of the cost prior to, and I had good reason to believe the issue was related to a previous AC issue the dealership resolved 6 months ago. I understand the issue was different this time, but should have been informed before a $300 diagnostic. Then they recommended a $2500 fix, which is really high. I anticipated maybe $100 diagnostic when I decided to take the vehicle elsewhere but no where near 300..

Thank you Nissan!

He provided answers to my questions in a professional and courteous manner.

Everyone was Very friendly and nice and quick . Car came out the time that they said it would be done.

Great