Dick Smith Nissan of Lexington Auto Repair Service

We have purchased 7 Muranos and 2 Titans from **** Smith since 2008, and we have had excellent service most of the time. Today, I arrived exactly at the time of our appointment to replace four tires, balance, etc. It was exactly THREE hours later before it was ready. I had advised that I would be waiting but, unlike numerous times in the past, no one advised me of the status at ANY point until it was ready. I am NOT hard to please, but sitting in the dated waiting room for three hours does not constitute good service.

Great service

Always pleased with the service dept Justin Musser always does a good job.will continue to use them.

Very professional and knowledgeable. Did not have appointment but worked me in and out in a decent amount of time.

The staff were very friendly. The service items on my SUV were performed quickly. The whole experience was pleasant.

The service was thorough and excellent … but they didn’t wash the car this time! Guess I’ve gotten spoiled.

Jaclyn did an awesome job!

You have lost a loyal customer for a dumb new policy of charging a 3% fee for using a charge card!!!! I have two cars serviced at your dealership but will never bring them back again!!! Your ownership group should be ashamed of there selfs.

Professional

Very satisfied!!

Great job but Justin musser

Good job

Thank you

I do not appreciate having someone push the sales you are having. I am there for service. If I need service. Then tell me what is needed and the cost. Give me data. But don’t tell me that … it’s been a while since you have had tires and we are having a sale right now. And prepare a sheet with different tires and prices .. when I asked her what the tread size was - She didn’t know. And Didn’t know I had just replaced a tire a few months ago. Don’t try to push your sales without giving me the data to make an informed decision. Then , I had informed her that I keep my tire pressure at 35. - The tires hold curves better at the pressure. I leave and drive down the street and the pressure was 33. I drove back. Told them that air had been taken out of my tires. And it was still registering 33 when I got to the door. She told me that you didn’t drive at 45 mph to get a proper tire pressure reading. Lol. When I got the car back. And started it up and drove out of the parking lot , lol. The tire pressure was immediately registering 35…. And I know they did Not drive it at 45 mph in the parking lot. Be honest. I know they took air out and were just trying to defend themselves.

I will be delighted to give a very POSITIVE review.

Extremely long wait while car sat in bay. Service tech sat in air conditioned service area majority of time.

Very nice and professional! Even the car was washed! Thank you **** Smith!

Thank you so much for quick and high quality service.

No comments

Another great experience! The entire staff is wonderful.