Ken Ganley Toyota Akron Auto Repair Service

Oil leaked out on the driveway. Drain plug was finger tight

Austin is very personable and takes the time to explain work completed and associated costs.

Aaron was very professional and friendly. We enjoyed working with him.

satisfied

While the service guy seemed nice.. I’m VERY UNHAPPY that the technician working on my vehicle stated “my serpentine belt looked worn and needed to be replaced” knowing that was a COMPLETE LIE I refused!!! When I confronted him about the LIE I was told the technician “missed that it had already been replaced 1 1/2 years ago when the water pump was replaced at the 100,000 mile service at a different dealership”.. what I did learn was that Toyota keeps a data base of repairs/services on all the Toyota vehicles…. So NO I WILL ABSOLUTELY NOT be returning to Ken Ganley for any further service needed on my vehicle!! Honestly how can I be sure what I asked to be done was actually done? While I really like my vehicle dealing with a Toyota dealership has been the worst experience and I have yet to find one that I’m comfortable with…. This happens to be the 5th dealership in 1 year I have dealt with and have been MORE than DISAPPOINTED with!!! And while I explained some of my recent BAD experiences at 2 of the other dealerships to the service guy I dealt with he did try to do his best to make this appt better but suggesting I needed something replaced that was just done has left a VERY BAD TASTE IN MY MOUTH and I will NOT be back!!! I came to Ken Ganley even tho it was my last choice as I had a very bad experience at a Ganley Chevrolet dealership years ago as a child with my parent and have refused to step foot in one ever since but today I tried and again was less than thrilled with the experience!!!! I sum it up to this.. while the appt seemed quick due to there being no one else waiting, was the reason no one else was waiting because of what I had just experienced, suggesting work that doesn’t need completed? Meaning people choose to go elsewhere for their vehicle service? Or was a noon appt not very popular? Oh and like this review you can read all the other ones relating to the other dealerships on Toyotas complaint website, where I will be posting what I just wrote here….

Very prompt, professional, and courteous

I appreciate how friendly all the staff is every time I come in to get my Toyota serviced! They’re thorough in their work and I appreciate that!

Service was great

Austin explained what I needed to have done. Work was done quickly. I’m very happy with all of the service people I’ve worked with at Ganley.

Everything went as expected!

Dan Maloy was awesome. Extremely knowledgeable and explains everything that needs to be to be done. I prefer fto have him to handle all my vehicles. Even though it may cost a lot in repairs he always pains the picture and makes you feel that you are doing the right thing

could open survey

Our team did exactly what was needed and recommended services needed in the future. I appreciate everyone’s help.

Everyone I dealt with was very nice. The building is very clean and I never have to wait long

Very satisfied with my experience today. Thank you.

Austin was amazing like always. Excellent customer service. He definitely makes bring my car to the dealership a preference. Thank you!

I always receive excellent service at Ganley Toyota of Akron!

Very quick and professional.

They were very professional and kind. I will tell my friends!

Matthew was friendly and courteous. He answered my questions and was thorough with his diagnosis of my car issues. I was happy with my service today