Dan and the other Service Associate went out of their way to make my experience above and beyond. Dan suggested that I get my next oil change at Ganley. He even offered me a discount on this service. I will be scheduling my oil change next week, I always have been a happy customer when I deal with Dan and the entire Service Department . You should be very proud of all your associates. Thank you
4/24/2025
Demetrius L. VERIFIED CUSTOMER
Job well done,he was great, your technicians did a great job on the extras,looking to maintaining my vehicle with him and your great technicians. Need to find a discount for future break service!
4/23/2025
JAMES D. VERIFIED CUSTOMER
More comments to come once the work is completed.
4/23/2025
Michelle M. VERIFIED CUSTOMER
Matthew Evens went above and beyond.. He is an exceptional employee. Thank you Matthew for explaining things so I could understand and you patients in the process!!!
4/23/2025
Harriet C. VERIFIED CUSTOMER
Matthew was very polite and got back to me on Saturday once my vehicle had been examined. As a reminder, I switched to Ken Ganley solely because you hired Dan Maloy, and I referred a new customer to you last fall -- Jeff Lee -- because of Dan's customer management record. He is superior regarding customer service and providing detailed information and answers to my questions. A separate note...I found it odd that Ken Ganley offers customers a germ-killing hand sanitizer at your cashier's desk that was made in Canada, as opposed to Akron-made Purell by GoJo Industries. I do not know anyone at GoJo, so I have no "skin in the game" except local loyalty. However, your store's photographic mural promotes and features sites in Akron. I would think you would buy locally conceived Purell for your hand sanitizer?
4/23/2025
Stephen W. VERIFIED CUSTOMER
Disappointed with service that I received today as compared to my past 14 years.
4/22/2025
Steve G. VERIFIED CUSTOMER
Lisa was very helpful with giving me an estimate for services and setting up the appointment. She was professional and offered detailed information about the process. I appreciated the way I was
treated.
4/22/2025
Joseph G. VERIFIED CUSTOMER
Left off a lugnut on my tire!
4/22/2025
Lori M. VERIFIED CUSTOMER
Great service!
4/22/2025
Susan K. VERIFIED CUSTOMER
I always get friendly timely service!
4/22/2025
Stephen S. VERIFIED CUSTOMER
Austin did a great job
4/22/2025
Jo Ann. VERIFIED CUSTOMER
Quick service!
4/22/2025
Kathleen C. VERIFIED CUSTOMER
Pleased it was completed so quickly
4/21/2025
Debra H. VERIFIED CUSTOMER
Great service. Quick and complete
4/21/2025
John D. VERIFIED CUSTOMER
You’re welcome.
4/20/2025
Jhon B. VERIFIED CUSTOMER
Lisa was very kind, she explained everything to me perfectly, we looked for the best way to solve the problem, she listened to me and attended me very well, even without knowing the language very well, I was very satisfied with the attention she had with me
4/19/2025
Daniel C. VERIFIED CUSTOMER
I'll be honest I was sad when Mike retired, I developed a great relationship with Mike over my last 11 years as a Toyota and Ken Ganley customer. Austin is a great employee just like his dad and I look forward to working with him in his career. As a whole, I've only had one issue with service at ganley (years ago) I just spoke to Mike about it and it was resolved with no issue. I'm a proud toyota fanboy thanks to Ken Ganley, the Ash name, and toyota.
4/18/2025
Thomas S. VERIFIED CUSTOMER
Lisa was very helpful and kept me apprised of my car's status throughout the appointment, thank you
4/18/2025
Nancy R. VERIFIED CUSTOMER
I was completely satisfied with Lisa Reedy today. She made servicing my car a seamless and enjoyable experience.