Thanks Matthew for your helpful assistance see you next service appointment. Merry Christmas to you!
Norman H
12/23/2025
Thomas J. VERIFIED CUSTOMER
The audio on the inspection video was completely drowned out by background noises in the shop. So, I have no idea what was listed as needing future attention.
12/23/2025
Justin M. VERIFIED CUSTOMER
Went in for a basic oil change it took over 2 hours! Also after 2 hours they didn't even wash my truck!
12/23/2025
Tiffany C. VERIFIED CUSTOMER
Good morning. There was a delay in the process due to forgetfulness. We live in IL and we hoping to get our car back by Christmas. It's unlikely that we'll happen. No worries on the delay due to Mr. Cuervo forgetting to leave instructions to the Ganley shop. Mistakes happen. Mr. Cuervo has been good to work with during our situation. He has been patient with the insurance companies as well. Overall, good service from Ganley. Thank you.
12/21/2025
Roberta P. VERIFIED CUSTOMER
The service at Ken Ganley Toyota is always excellent. And Matthew Evans exemplifies that.
12/21/2025
Tom K. VERIFIED CUSTOMER
First time there. Seemed like a very good experience. Everyone was nice. Service was very prompt.
12/21/2025
Fred F. VERIFIED CUSTOMER
I and My wife would like to say that the service received from and the knowledge and explanations Danny shared with us is greatly appreciated. We feel we could have not been in better hands. Please express our thanks again to Danny.
12/20/2025
Adam H. VERIFIED CUSTOMER
You all always do a great job. We have 8 Toyotas in our immediate family. Quality and the whole customer experience matters.
12/20/2025
Charlotte G. VERIFIED CUSTOMER
Still have issues with radio and will follow up.
CR was not put through car wash after service.
12/19/2025
Cathy D. VERIFIED CUSTOMER
I thought Aaron was very thorough, professional and a pleasure to deal with.
12/18/2025
Mike Z. VERIFIED CUSTOMER
I have never been so unsatisfied with a dealership. And I am writing a letter to the dealership with a carbon copy to the CEO of Toyota. I brought my vehicle in because the dashboard was lit up and they did a diagnostic. I also brought in the five-year warranty that I purchased at the same time as the vehicle in April 2025. They did the diagnostic and then the guy come out to tell me that I had to take it back too Marhofer Nissan to get the work done. I couldn’t get my car keys until I paid the $200 diagnostic fee. That’s ****
12/18/2025
Bruce W. VERIFIED CUSTOMER
Matthew Evans demonstrates that he cares about the customers and that they receive great service from Ken Ganley Toyota. He kept me informed on status of the service and explained the results which I appreciate.
12/17/2025
James H. VERIFIED CUSTOMER
Roberto was Awesome, he answered everything.He went out of is way to help me today! Thank you !
12/16/2025
Betty B. VERIFIED CUSTOMER
Since service, the car doesn’t often start when I press the start button. Betty B
12/15/2025
Stephanie T. VERIFIED CUSTOMER
Danny provided excellent service again today. I like that he explains what to expect for possible service needed and provides information to help me understand my car and how it works. He also listens to my concerns even when I’m wrong about what’s happening with my car. Lol. I appreciate him for that! Thanks Danny!
12/14/2025
Gwendolyn B. VERIFIED CUSTOMER
Thank you for the care of my car.
12/14/2025
William R. VERIFIED CUSTOMER
Staff was very polite and friendly work was done fast and professionally well done thanks for the great service
12/12/2025
Rebecca B. VERIFIED CUSTOMER
Everyone was so courteous. My service person even whipped up several quotes for new tires while I waited! And it was soooo quick! In and out super fast!
12/12/2025
Graylen W. VERIFIED CUSTOMER
Lisa does a great job really friendly and professional