I greatly appreciate the fact that they got me in that day. I had to get my car jumped 3 times in less than 15 hours and it obviously wasn’t going to make it another day
12/11/2025
Edwin I. VERIFIED CUSTOMER
Service was completed on time. Easy to schedule appointments. Matthew explained estimate
12/11/2025
Susan H. VERIFIED CUSTOMER
Thank you for your kindness
12/11/2025
Michael D. VERIFIED CUSTOMER
Aaron was fantastic. Great communication. Straight forward and listened to everything I was asking and made sure to get all the information for me in a timely manner. I’m very satisfied with the experience.
12/11/2025
Bruce W. VERIFIED CUSTOMER
Matthew did a great job and was very informative and efficient. He explained things very well and kept me up to date. Thanks!
12/11/2025
John B. VERIFIED CUSTOMER
Matthew did a great job (Dan Maloy, too) explaining the issues and the process.
12/11/2025
Jeff W. VERIFIED CUSTOMER
Matthew was very polite and answered all my q questions! Couldn’t ask for anything more
12/11/2025
Lee L. VERIFIED CUSTOMER
Dan was very friendly and apologetic. The first time I came in, the technician did not find the issue I was having though it was pretty obvious. Dan drove it and saw it right away. Great customer service Dan.
12/7/2025
Walid Loutfi. VERIFIED CUSTOMER
Dan is the man ! He is the best and the only reason why I service my cars at Ganley
12/6/2025
Martha B. VERIFIED CUSTOMER
Matthew was very thorough in his explanation of the problem. I felt he went above and beyond to make it a positive experience. My car is noticeably driving much better. They did a good job and solved the problem.
12/6/2025
Edwin I. VERIFIED CUSTOMER
My car was analyzed to determine if minimal cost could be charged. Unfortunately it requires new door hinges on my 2005 Sienna XLE LIMITED AWD. They have been giving trouble for a number of years until finally they almost would not operate correctly. I had been explaining this to the Toyota dealer in N. Canton but was advised to yank on door handle to open. They never did what Matthew Evans at Ken Ganley Toyota in Akron did. Ken Ganley is my go to dealer from now on although it is a 30 mile round trip.
12/6/2025
James B. VERIFIED CUSTOMER
Thank you for servicing our car so well. The survey has been completed.
12/6/2025
Harry C. VERIFIED CUSTOMER
Professional, understanding, explanation on key! Service was spot on! Thank you!!
12/6/2025
David A. VERIFIED CUSTOMER
Brought our 2025 Rav4 in for the vehicle's first maintenance appointment. Everyone was courteous and our car was serviced in a reasonable time. Only one complaint. The coffee machine was being serviced, it provides delicious hot chocolate, but wasn't finished until after I left. Until next time!
12/6/2025
Jim D. VERIFIED CUSTOMER
Lisa was outstanding, extremely, helpful and courteous, got me in on short notice and had my vehicle done earlier than the estimated time.
12/6/2025
Diane W. VERIFIED CUSTOMER
All went well
12/6/2025
Stephen B. VERIFIED CUSTOMER
You charged me more than originally
stated. Then the explanation made
absolutely no sense.
12/6/2025
Joseph K. VERIFIED CUSTOMER
Dan was great and proactively handled a recall
12/6/2025
Filiberto S. VERIFIED CUSTOMER
Excellent service and friendliness from their staff.