She took her time. She was good. She explained everything she came back several times and showed me and explained everything to me.
5/28/2025
James Bryant. VERIFIED CUSTOMER
Thank you, and thank you Kaitlyn for your help.
5/28/2025
Pragneshkumar P. VERIFIED CUSTOMER
Good
5/28/2025
Kenneth M. VERIFIED CUSTOMER
My experience is and always been great at this dealership! Katrina was great. As all the employees that I have encountered there. Thanks You for your continue success in hiring great people!!
5/28/2025
Cynthia J. VERIFIED CUSTOMER
Great service!
5/27/2025
Linda S. VERIFIED CUSTOMER
Thanks Kaitlyn and auto service
5/26/2025
Lola C. VERIFIED CUSTOMER
Very pleasant and attentive to my situation. Answered questions and was aware of my concerns.
Evaluated them ; assessed them and assured me they would be treated. Thankful for a job well done!
5/25/2025
Janice W. VERIFIED CUSTOMER
She was not very friendly. The process that I experienced in the past was far superior to the one I received today. After leaving there, my thoughts were on finding another Nissan dealership to service my vehicles. It’s really awful because I have been going there for years. The service is so different and the atmosphere is also.
5/24/2025
Anjeliqua M. VERIFIED CUSTOMER
I dropped my vehicle off at a 7:45 AM scheduled appointment and it took 6 1/2 hours before a technician looked at it and at the seventh hour. I had to call to check on the status of my vehicle just to find out that it needed a new alternator, but no one had called to discuss the repairs with me so we can move on the repairs. So when I finally gave permission for them to replace the alternator, they told me it would be until May 29 before I can get my vehicle back which was unacceptable and at no time did they offer a loaner car or rental car. I was not satisfied so I requested that the service man give me a call and what she did. Rick was so responsive and professional and tried to make things right and was able to get my truck repaired the next day which is May 24, 2029. however, when I picked up my vehicle, the fees that I was charged were not explained to me so I am not sure if I paid the markup price for a higher priced alternator or the original price of the alternator that Rick informed me that it would cost. Typically, I don’t have issues but this time **** Smith Nissan dropped the ball, seriously!
5/24/2025
Anthony S. VERIFIED CUSTOMER
Kaitlyn was very nice and professional. I truly appreciated her help today.
5/24/2025
Myra M. VERIFIED CUSTOMER
DANIEL GEORGE IS THE BEST EVER
5/24/2025
Jack H. VERIFIED CUSTOMER
Thanks
5/24/2025
Kathleen M. VERIFIED CUSTOMER
Please check your records. On December 28, 2023 I had a full tuneup done at your facility. my mileage was 100,034. Yet on May 23, 2025 your record showed that I needed a full tuneup. My mileage is 109,960. Even I know you don’t need a full tuneup after less than 10,000 miles.
5/24/2025
Thomas J. VERIFIED CUSTOMER
The service department was professional, courteous, and informative. However, in the waiting room, the television was entirely too loud in today’s time most people have a cell phone as entertainment. In today’s time, TVs in the waiting room are overrated and not necessary.
5/23/2025
Clarence J. VERIFIED CUSTOMER
Grease smudge was on my hood,driverside door and on my floor mat and there was no next oil change sticker in the windshield after the service to my vehicle. And oil spill was under my hood also that was not cleaned up afther service
5/23/2025
Ramon F. VERIFIED CUSTOMER
Special thanks to Mr. Harper and the parts/service team for coordinating with the Arizona dealership to order and replaced the part needed to fix my Pathfinder.
5/23/2025
Muma A. VERIFIED CUSTOMER
He was very professional.
5/23/2025
David W. VERIFIED CUSTOMER
Very professional. He kept me informed on the status of my work.
5/22/2025
Linda W. VERIFIED CUSTOMER
Everyone great with smile. So great to know what I need to do in the future. Thank you so much.
5/21/2025
Cheryl M. VERIFIED CUSTOMER
I have been a customer of **** Smith Nissan for about 9 years and have never had a problem with my service.