For a simple oil change AND an appointment made at 11:30, I didn't leave the dealership until 1:15. It seemed like they didn't even begin doing the oil change until 12:45.
6/9/2025
Michelle S. VERIFIED CUSTOMER
Thanks for being professional and doing a great job once again.
6/8/2025
Patricia H. VERIFIED CUSTOMER
Yes thanks
6/8/2025
Michael N. VERIFIED CUSTOMER
Todd was very helpful and professional, and Joanna answered all of my questions about the bill with tact and grace. Thank you so much!
6/7/2025
Mary G. VERIFIED CUSTOMER
She is a very nice person
6/6/2025
Albert S. VERIFIED CUSTOMER
How much do you want? Was told on phone, svc takes about 2 hrs - scheduled for 12:30 - show up early - again I mentioned needed to be completed by 3:00 PM - tech stated 2:45 at latest - at 3:20 am finally paying and get hit with 3% 'extra' C/C charge - no mention of it up to now - on way home, notice orange engine light still on - indicating svc required - call back in - am told "that's NOT" part of 90,000 mile check-up. I am in waiting area - are the techs so incompetent that they don't see / address "engine light on"? - what else did they 'miss' or not do. WILL NEVER USE A **** SMITH FACILITY AGAIN - and will tell anyone I know not to either!
6/6/2025
Michelle W. VERIFIED CUSTOMER
Kaitlyn was extremely friendly, knowledgeable and helpful with helping me to navigate the process of servicing my car for the recall. Mike was friendly and very conversational during my car ride back home. Frances was friendly and prompt when he came to pick me up from my home and back to the dealership once the car repairs were completed.
6/6/2025
Sandra J. VERIFIED CUSTOMER
Service was GREAT!! ????????
6/6/2025
Dwight P. VERIFIED CUSTOMER
Very professional and friendly service.
6/6/2025
Duane B. VERIFIED CUSTOMER
Please put out the snacks for the customers. I did not see them until I went to the cashier's office. Otherwise I am delighted with my car and your dealership.
6/5/2025
Latosha B. VERIFIED CUSTOMER
Todd was friendly,attentive and the wait time was not long.
It was a good experience.
6/5/2025
John P. VERIFIED CUSTOMER
Thank you for the greatest and quickest turn around on my Vehicle !
!!
6/5/2025
Mikaya G. VERIFIED CUSTOMER
Pretty upset with this place. I purchased a car from this place about a year ago, and I purchased “easy care” with my car. In the easy care package it included free oil changes, and a lot of other preventative maintenance, but each time I try to use the services there is an issue or they are telling me that “it isn’t covered” which is crazy because the “easy care package” outlines all of the services allowed. I got robbed and i’m sad this happened. Hopefully they do better in the future with other customers.
6/5/2025
Susana P. VERIFIED CUSTOMER
Kaitlynn is attentive to my car needs.
6/5/2025
Robin O. VERIFIED CUSTOMER
Great Job, Beautiful Team Work. Thank you for going over and beyond to help me with my vehicle
6/5/2025
Mary W. VERIFIED CUSTOMER
Excellent customer service very competent service adviser I shall asked for her agsin.thank you !!!
6/4/2025
Patricia M. VERIFIED CUSTOMER
The process from the beginning was seamless.Checking in my car for service, receiving updates as I waited and check-out.Kaitlyn demonstrated professionalism.
6/4/2025
Ann F. VERIFIED CUSTOMER
Daniel was great to talk with professionally and personally. He took the time to explain things to me without making me feel unknowledgeable and I appreciate that.
6/4/2025
Madison F. VERIFIED CUSTOMER
Staff is not helpful, not willing to take initiative to help those who are customers of Nissan. For this fact and plenty others I will not be returning to Nissan or buying a Nissan again. Reil was kind she was my only positive customer service experience their