Not so much the service, but the $30 surcharge for using my credit card for payment. The service rep. said it’s posted at the check out, I didn’t see a post. If there’s a charge, it should be mentioned at the desk when you are checked in, as well as by the cashier. Also, when a customer’s bill is over $500 you should waive the surcharge. I normally pay by debit, however, I was given an incorrect quote over the phone so I had to use my credit. Or… the quote was correct, and the service rep said I needed all the other things so she could up charge me. She had no problem telling everything that should be done at this visit, but never mentioned a surcharge with a credit card payment. Now that’s horrible customer service. Also, my car had a horrible odor inside after it was service. I’m a long time customer who never complains but this was very disappointing on so many levels.
7/7/2026
Pamela K. VERIFIED CUSTOMER
All the workers I encountered today was very professional Jessica is very nice she answered all of my questions she need a raise
7/7/2026
Joshua M. VERIFIED CUSTOMER
Wells did an excellent job rewiring my harness on my 370Z. Looks like it is factory and cannot even tell it a pigtail was spliced in! Thank you!
7/6/2026
Amanda S. VERIFIED CUSTOMER
My service provider was Awesome! She kept me informed and clearly explained all the services that were needed, due and soon to be due!
7/6/2026
Linda J. VERIFIED CUSTOMER
Katrina was very friendly and very professional. She had good knowledge of her job and took very good care of me. She is a real asset to **** Smith Nissan!
7/4/2026
Shonda R. VERIFIED CUSTOMER
Car drives rough NOW. NEED TO SEEK A NEW SERVICE PROVIDER.
7/4/2026
Lisa H. VERIFIED CUSTOMER
Everyone at the dealership was very nice and professional.Sadly,I am not happy that my tire had low pressure/air and that wasn't addressed during my $100 oil change. Is it safe to assume this visit included a multipoint inspection as advertised?
Thanks again,
Lisa
7/3/2026
Nicole A. VERIFIED CUSTOMER
Katrina is awesome! Great service and always very organized. She is the absolute best!! Please give her a raise!
7/3/2026
Idel M. VERIFIED CUSTOMER
previously responded
7/2/2026
Helen W. VERIFIED CUSTOMER
Rel is AWESOME!! She took the time to listen to the issue my car was having & helped me out. She was the 4th advisor from the 4th dealer I had spoken to in the area. I told her I would most def be coming back just for her when im down here to have work done on my Nissan & Infiniti. By the way this is for the female customers... Rel is so down to earth & aint judgmental. She never treated me like 95% of of your typical advisors judging me because im a female so they assume I dont know nothing about cars. She never tried to upsell me on nothing I aint need either.
7/2/2026
Taury E. VERIFIED CUSTOMER
The staff was friendly and job well done.
7/2/2026
Linda D. VERIFIED CUSTOMER
I was not satisfied I waited at least 4 hours for an oil change and a tire rotation and I had an appointment scheduled
7/2/2026
Ashley B. VERIFIED CUSTOMER
Thankful for the appointment availability and the professionalism of the service advisor. Also nice to not receive a laundry list of things that needed done but rather a heads up on items that are truly close to needing repair.
7/2/2026
Joseph M. VERIFIED CUSTOMER
N/A
7/2/2026
Sarah M. VERIFIED CUSTOMER
I did not have an issue at all with Jessica Dease. She was a great service advisor and pleasant to deal with. My issue is with **** Smith. I would have appreciated the opportunity to speak with a live person regarding the recommended services rather than virtual.
7/1/2026
Rochester B. VERIFIED CUSTOMER
I was expecting to have a key duplicated and but was to it had to be ordered. I went on and had my oil changed and to them I would just come back for the key sense I had to travel the next day.
6/30/2026
Briana J. VERIFIED CUSTOMER
Dropped the car to be serviced on Saturday June 27th. Never received a call or text that the service had been completed like we normally do. Tried calling and did not get a ahold of anyone. The service department closes at 2pm on Saturday so we were without a car all weekend. Called today , Monday June 29th and was transferred to the service advisor Jessica who did not answer so left a message , no callback . Finally just went up to the dealership and the car was ready but we still had not been notified . After looking at the receipt, the car was ready a hour after dropping it off Saturday morning but we were never notified via phone or text . On our previous oil change, they even had a hard time finding my car after we received a text that the service was completed.
6/29/2026
Laura J. VERIFIED CUSTOMER
Jess was very warm in her engagement when I checked in for my service appointment. She was thorough in addressing my concerns before we proceeded to ensure I understood the process, and services to be performed at that time
6/29/2026
Marilyn A. VERIFIED CUSTOMER
It was a good experience from start to finish. Jessica was excellent and kept me informed about the progress of my service.
6/27/2026
Gilbert S. VERIFIED CUSTOMER
Jessica was very polite and perfessional She had a very productive and professional smile.