Dick Smith Nissan of Columbia Auto Repair Service

The check-in process was satisfactory, however; over appointment was not. I have had vehicles serviced (not with Nissan) for over 20 years, and I have never waited 3.5 hours for an oil change and tire rotation with an appointment. At check-in I was informed the service would take 1.5 hours. This was the third service on my Nissan employee lease at this dealership and no update was provided during the extensive wait. Several customers were constantly going to the window looking for their vehicle or an update. After 2.5 hours, my husband requested to bypass the courtesy car wash due to time constraints and another appointment, but it was done anyway.

Wrong diagnose was done for Car parts sent for my car. I had to reschedule just to have those parts. Replace was not satisfied with that process. Had to reschedule for Wednesday this week on the right parts

I think they did a good job. But I think the price was way too much!!

My engine light was on when I turned my truck on. It later cut off. And later, after checking my PSI levels on my tires, I realized my tire rotation was not done. When I came into my appointment, I complained about a slow leak in my front right passenger tire and knew the PSI was low in that tire before getting there. When I got my truck back after service, the same low PSI level in my front right passenger tire was still low. If the tire rotation was actually done, the tire with the low PSI would be in a different location. It makes me question if any of the services or inspections that was allegedly done was actually sone. I paid over $600. And lastly, there was a tool part in my truck.

Very satisfied with the service

Very cool and upfront.

Convenient and very accommodating. The job was done quickly and they made sure all my concerns were taken care of.

She was very sweet and kind caring, She was friendly and I enjoyed her helping me.

Great friendly company ????

The day i dropped my car off i never received any communication about my car. I had to call the service department at 5:35pm to get any information. The person that answered the phone informed me that they had to keep my car for another day and could not assist me with any type of transportation. IF I had received some type of information by 2 pm i would have rented a car. I was unable to pick up my children and unable to get them to school due to this inconvenience. My alternator was replaced 6/25 at this location on Two Notch Rd. 3 to 4 months later I returned complaining that my lights were dimming while on and the dash lights would go off then come back on. Test run... no issues found.. I was sent on my way. Problem continues and gradually happens more often. I return with the same complaint and the problem is found to be the alternator needs to be replaced. First, I was quoted $2500 to fix the issue. After stating the same thing I stated above, I received a new quote... dealership would cover the alternator and parts, but I would pay for labor of $1400. Insane!!! This issue could've been taken care of when I came previously if time would have been taken. So no.. I will not have my car serviced at this time simply because there is no way labor should cost that much for a 2 hour job. And honestly I feel I shouldn't pay anything for an alternator that is not even a year old.

I was completely satisfied with service today. I well informed and the service tech kept me informed on the status of my car.

Thank you Jess for your good customer service.

Miss Jesse was very professional in outstanding personality to complete the task at hamd..

Jess was very informative, patient, and very sweet.

I was satisfied with my service. Due to brake fluid hanging, extra funds were not available for it. Overall, satisfied.

Extremely lovely personal; informative, friendly, and relatable. The service was up to par, as far as a lamen could know!

Thank you. I was pleased with my service.

Thanks to Ric, he always does a great job!

Well done.Thank you.

Everything was good, I just hope to any recommendations from the technician if he/she notices something