I wasn’t satisfied with the high estimates of future work to be done . After looking things over I realized that the cabin filter and the other filter could have been done earlier as I have had several oil changes along the way .
An oil change is however still an oil change and with that I am satisfied .
Respectfully submitted Carolyn M
6/4/2026
Joanna R. VERIFIED CUSTOMER
Jess was a joy to work with. She really took care of us!
6/4/2026
Sheri L. VERIFIED CUSTOMER
Jessica Dease was the best representative for Nissan. This wonderful lady greeted us with a beautiful smile and walked us thru what we needed for our 30,000 mile check. Very informative and she knew what we needed
Would absolutely use Jess again
6/4/2026
Jacqueline L. VERIFIED CUSTOMER
She had a very pleasant spirit and very good personality and attitude when helping me.
6/4/2026
Barbara F. VERIFIED CUSTOMER
Jessica was pleasant and professional, she listened to my concern and made sure I was taken care of.
6/4/2026
Michael T. VERIFIED CUSTOMER
Too long at the dealership, 3hr oil change
6/3/2026
Jacob A. VERIFIED CUSTOMER
Satisfied
6/3/2026
Yvette B. VERIFIED CUSTOMER
Thank you I was satisfied and I plan to come back.
6/2/2026
Lincoln C. VERIFIED CUSTOMER
Katrina was extremely helpful, she helped ensure that my service requests were met, including finding an issue that needed to be addressed.
5/30/2026
Doris M. VERIFIED CUSTOMER
Thank you. For your help, I’m satisfied with your service.
5/30/2026
Joan S. VERIFIED CUSTOMER
She kept me informed of the process and progress of the condition on my car. I appreciated it very much. That way I could plan my day while waiting on my car service to be completed. She also showed me a video of what was worked on and why it was needed.
5/30/2026
Hayward S. VERIFIED CUSTOMER
Wrote a whole story and did not sent after submit.
5/30/2026
Michelle S. VERIFIED CUSTOMER
Jess did a great job! Also my car got washed inside and out. Much appreciated! Thanks
5/30/2026
Nilla H. VERIFIED CUSTOMER
Yesterday, when I dropped my car off, she told me she would call me at 10 this morning. By 10:30, I hadn’t heard from her, so I called her cell and left a message. At 10:45, I called the dealership, and she told me she would have the final diagnostic shortly and would call me back in 20 minutes max. After an hour, I still hadn’t heard back from her, so my sister in law drove me and my children to the dealership, and she was at lunch. I do not live in Columbia and needed to get back home today. The lack of communication was not professional and extremely inconvenient for me and my family.
5/29/2026
Charnel A. VERIFIED CUSTOMER
Thank you
5/29/2026
Kenneth M. VERIFIED CUSTOMER
Ok
5/29/2026
Harry W. VERIFIED CUSTOMER
I would like to thank Ms Katrina for her excellent service today…
5/28/2026
Tia S. VERIFIED CUSTOMER
She went above and beyond for my elderly father
5/28/2026
Joseph W. VERIFIED CUSTOMER
On time and very informative
5/28/2026
Nissan North. VERIFIED CUSTOMER
The check-in process was satisfactory, however; over appointment was not. I have had vehicles serviced (not with Nissan) for over 20 years, and I have never waited 3.5 hours for an oil change and tire rotation with an appointment. At check-in I was informed the service would take 1.5 hours. This was the third service on my Nissan employee lease at this dealership and no update was provided during the extensive wait. Several customers were constantly going to the window looking for their vehicle or an update. After 2.5 hours, my husband requested to bypass the courtesy car wash due to time constraints and another appointment, but it was done anyway.