Dick Smith Nissan of Columbia Auto Repair Service

Ms.Dock was very professional and sweet.

After waiting 2 hrs for an oil change I still had to wait an additional 40 minutes for my paperwork. I literally had to go in the bay and question how much longer!. After I questioned how much longer the communication with the service tech was not good.

Very helpful, calm. Made my first experience worth while.

Satisfied with the service

Daniel was excellent! Kept me informed and was very knowledgeable.

He is an excellent representative of your company. He is friendly and courteous. He made sure I understood exactly what was going on with my vehicle. He also made sure I knew the cost of my repairs before any work was done and that I agreed with them.

Thank you!!Karel was absolutely amazing!! Very transparent and knowledgeable.

Very satisfied and informed

I am well pleased with the service and professionalism I received.

Todd is very pleasant, professional, and provided great customer service.

While my vehicle was in your care, a defensive telescoping baton and tactical knife with a sheath was stolen from the vehicle. I'm never stepping foot on your lot again.

Everything was good

There was oily hand prints & smudges left on the driver's door & on the hood of my truck & was told a complimentary car wash would be done & it was absolutely not done!

Thanks for all your great help!

Everything was great until the end. The person who checked me in (Karel?) was very nice and she got me done and out of there faster than Ive ever been before. 5 stars for her. The woman at the check out (joanna, or Jolene or something that starts with Jo) was rude for no reason whatsoever. She was busy when Karel walked away after handing me the paperwork so I was reviewing the paperwork and got confused because it seemed like there was a lot of stuff done. Then I noticed some of the dates were older so it must have been previous work that I had done that was all listed on the sheet. I asked Jo-whatever about it "oh is this like all the previous work listed first and then at the bottom is the new work from today?" She was too busy to be bothered I guess cause she looked at me from the copy machine or whatever and said with a snarky tone "what are you asking me?" When I didnt answer right away (a little shocked at being spoken to that way) she repeated "WHAT are you asking me"? I said I would wait till she was done with whatever she was doing and could come over then I would show her. It went quite downhill from there. She spoke whilst I was speaking even though by then I had made it clear that I just wanted her to ring me up so I could leave and no longer needed any questions answered. She continued anyway with "as I was saying ...". And went on and on with her explanation trying to answer what she thought was my question from before. Clearly intent on being spiteful by keeping me from leaving qyickly. I told her how rude she was being and that I had never experienced rudeness in your dealership until now. I bought my first car from you 10 years ago. Even when I am practically pacing after waiting hours and hours, no one has ever been rude to me. That girl needs another round of training in customer service (and a new skin care routine)!

Great service.

Please only offer a scheduled appointment when you have the part in stock per the scheduled expectation. I courtesy car would have been helpful as well.

We were satisfied with the service today

I was satisfied.

Daniel is always on point. Enjoy doing business with him