Dick Smith Nissan of Columbia Auto Repair Service

Karel was awesome. She was very informative,prompt, courteous, and kept me on schedule while I was on my lunch break. I appreciate all of the assistance that she and the gentleman greeter provided. This was one of my best visits at Nissan. Thank you guys for great customer service and work!

There was a pile of leaves left in the floor board from where the inside air filter was changed. They did not fill up the windshield fluid. Light came on my way home. They have always topped this off on every service. As much as labor cost I would assume there would be more care taken on servicing a car that was purchased at this location.

I believe that it’s unfair that I had to pay a diagnostic fee even though I got my car fixed there, I believe that is very unprofessional, I understand if I chose not to get my car fixed there that’s one thing but charging me that and the cost of repair is very unprofessional, this is my 2nd visit in 20 days and I would expect more from a service center in a military town

Katrina is always awesome! I do admit that I no longer feel valued by **** Smith Nissan after being loyal to them for over 13 years to include having purchased and only servicing my vehicle at this location. Over the years I’ve seen the profit margins increase with the price increases, but the basic customer appreciation of providing basic free snacks, water or donuts have deteriorated or is nonexistent. I’ve seen numerous changeovers with service advisors. The diagnostic fee is ridiculously outrageous exceeding $200 which is ridiculous. And each time I pick up my vehicle I’ve yet to have a service advisor to discuss all the things that were completed or that were found with my vehicle to provide me an opportunity to see whether I would like to have the services completed or not. On top of the ridiculous fees that has been increased they have the nerve to charge the 3% surcharge for us spending money with them by using our credit cards, you should be thankful to be earning our business instead of charging us for the fee just so you can get out of paying a small credit card fee out of your greedy profits. This was my first and it will be my last Nissan that I ever purchase, but if I had to do it all over again, I would not purchase Nissan or from this location. The Nissan brand or **** Smith, location doesn’t bring any value to me spending my money with them in the future.

Randy was so sweet! He was polite and provided excellent customer service.

Very pleased with total experience Went from hasn’t run for six months to running like new! Thanks a million **** Smith Nissan and Rel What a professional America

My service representative Katrina did an outstanding job ensuring my vehicle was taken care of.

Staff was courteous,information about vehicle was given concerning service and future service. I would like for them to remove seat and floor coverings before I receive my vehicle back after service. Thank you

Katrina was very friendly and attentive to our needs. Thanks.

She took time to go over the different aspects of what service would be done to my car and helped me decide what I needed. Very patient. I was pleased with the service.

Na

Jessica answered all my questions…. She is the best my car was ready within an hour great customer service ….

Very attentive & patient person.

Love the service team at **** Smith! Always polite and knowledgeable.

Riccardo is always great to work with and knows how to get things done.

Thanks

Had appointment at 745am. Arrived at 735am…. Didn’t not leave until almost 11am. Over 3 hours for a scheduled oil change and trans flush.

Mr Plant & Mr Harper was very polite & professional in their jobs.i really appreciate the service from everyone I have dealt with. I would definitely refer my family& and friends to their service. I appreciate them a lot.

Karel Gass, always kind, friendly, business and very professional with her job.

Ty