Toyota of Glendora Auto Repair Service

Gennaro always does an awesome job.

I was kind and patient, was early to my appointment. Understand you were busy but ….. Waiting 2 1/2 hours for an oil change… ugh.. I guess the squeakie wheel gets oiled first. I won’t be looking forward to the next one. ????‍♂️

Good job

Prompt work

I really appreciate the genuine desire to help that I felt from the staff.

Work was done in a timely matter

Send survey to my computer not this phone.

Great customer service

I know “things” happen ( delays, wrong part ordered) BUT at least Rodrigo kept me informed.

Rodrigo and all of Toyota staff are excellent and provide excellent customer service. I will continue to use Toyota Glendora as my service center.

Great

When I dropped My Car off, I immediately realized that I forgot my coupon for service at home. I told Miguel that I would go home and get it and bring it right back. I was informed that I would not be able able to use my coupon because I did not have it when I was checking my car in. I asked to speak to a manager to see if this could be overridden. It was a legitimate mistake of me, forgetting it, and I don't live too far to go back and get it and come back I had someone with me that was going to take me back to the house to get it. But he told me I would not be able to use it. He said he would check with his manager to see if he could get me $10 off the service.I always get my car serviced at Toyota and this left a bad taste in my mouth about doing business there. I understand that this is a policy of yours, and I don't make a habit of forgetting things, but this was not even taken into consideration. I could have canceled my appointment and come back another time but how inconvenient would that be? It's not the biggest deal in the world, but I just think sometimes customer satisfaction should come first. Anyways, thanks for the opportunity to leave this feedback. You might want to take into consideration that if a customer is willing to go right home and bring the coupon right back, honoring it.. just a thought.

David is the best service manager. He takes really good care of me whenever I come in.

It took almost 3 hours for my oil change even though I had an appointment

David Millan is the best Service Advisor. He always gives me the best service and I know I can count on his advice. He’s the reason I keep brining my car back to Glendora Toyota.

David always keeps us updated with the needs of our two Toyotas that we purchased from you, and the best routes to get work done!

Bad experience I pulled in for my 10k mile service, my OEM keycard stopped working when I got there and I did not have my fob on me. We couldn’t start the car but the advisor told me I could go. He called me a Lyft and I went back to work. An hour later I get a phone call that they need me to bring a fob. I ask if they plan on calling me a Lyft to go back to the dealership. They said no. But they could call me another to go back to work after I drop the fob off. Originally they had told me the oil change would take 1.5hrs. I just decided instead of spend $30 on lyft for the day, I would just wait the 1.5hrs for the oil change. I arrived at the dealership with my key fob at 1:15 PM, and the service ended up 2.75 hours and ending at 4 PM. It’s just really frustrating and I’m not sure I’m going to come back here to buy a car or get a service.

Very efficient and thank you

David was great!

Schedule maintenance which was only an inspection took 2 and a half hours. Had an appointment at 7 am and still took forever. Will try Toyota of Pasadena next time.