Mr. Gurrola wrote up my paper work for the work to be done, I feel that he should be responsible to check out the work that was done. I blame mainly the gentleman that did the actual work to think that I would be satisfied with the job. I work at a high end store like yours and we make sure that our customers are always happy with their purchase before they walk out that door. Thank you for your concern.
3/20/2026
Alyssa Vianney. VERIFIED CUSTOMER
Absolute gentleman. Never a bad experience with Jose.
3/20/2026
David R. VERIFIED CUSTOMER
Gabriel did not finish my job, seemed uninterested, and so much so I had to schedule a 2nd appointment to complete what I needed. When I finally got into contact with him after him not returning any calls, he said my new vehicle did not come with it. Luckily, my salesman , Devin, was able to complete his job for him without leaving me hanging waiting for a response for over 24 hours.
3/19/2026
Martha M. VERIFIED CUSTOMER
Mr Lucero did a great job handling the service for my vehicle.
3/19/2026
Miguel S. VERIFIED CUSTOMER
Exelente atención, y servicio. Muchísimas gracias!
3/19/2026
Melissa A. VERIFIED CUSTOMER
Avelina provides exceptional service. Explains everything thoroughly, communication is top notch, and super friendly.
3/19/2026
Maria T. VERIFIED CUSTOMER
Excelente trato y servicio. Gracias
3/18/2026
David H. VERIFIED CUSTOMER
Thank you for your timely and great service!
3/18/2026
Robert M. VERIFIED CUSTOMER
Jose Gurrola was very professional, polite, and communicated well would definitely come back! Great job and thankyou worth every penny!
3/18/2026
Valerie P. VERIFIED CUSTOMER
I was not notified when my vehicle was ready for pick up. I called the service desk at about 5:15pm to find out if my truck was ready for pick up. Service Center closes at 6pm. Service Center told me that Gaberial Lucero had left for the day. He did not go over my service of what was done to vehicle. The older gentleman wasn’t sure if the truck was mine. Had I not called inquiring about my truck it would have been there till the next day. I would have liked a courtesy call from a supervisor on behalf of Mr. Lucero from the service center. I was not given that courtesy… considering how many text messages are sent out about reminders and such thing.
3/18/2026
Haley P. VERIFIED CUSTOMER
The overall experience was positive, but I would have appreciated more streamlined communication. When I scheduled the appointment, I was told it would be an inspection only, with a follow-up visit needed for the recall repair. After arriving and waiting about two hours, I learned the team had already begun addressing the recall and that it would take several more hours. Having that information ahead of time would have helped me better plan my visit.
3/18/2026
Corey S. VERIFIED CUSTOMER
Jose Gurrola is great! He listened to my comments and questions and got back to me quickly. Great service!
Thank you.
3/18/2026
Malaki H. VERIFIED CUSTOMER
Good fast service, what more could you ask for
3/18/2026
Miguel A. VERIFIED CUSTOMER
Great work like always team Toyota never fails
3/18/2026
Briana C. VERIFIED CUSTOMER
Jacob did an excellent job. Was very nice, respectful, and communicated well.
3/17/2026
Julio R. VERIFIED CUSTOMER
Bien rapido el servicio
3/17/2026
Seraphine M. VERIFIED CUSTOMER
She was so incredibly sweet and provided excellent service! We came in for a walk in and she was able to get our vehicle seen very quickly and was super helpful!